Amy McClellan
Memphis,TN
Summary
- Maintained high standards of reliability and vigilance in office administration to enhance customer service and guest relations.
- Managed coordination of dispatch activities to enhance customer satisfaction and service delivery.
- Led a team of stylists in delivering personalized hairstyle consultations to enhance client satisfaction. Oversaw daily operations to ensure high-quality service delivery and adherence to salon standards. Developed training programs to elevate stylist skills and service offerings.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Call Center/Dispatch
Allied Universal
2024 - Current
- Guided patients and visitors in navigating facilities and accessing information.
- Upheld professional standards during high-pressure healthcare scenarios.
- Facilitated effective communication with hospital staff to enhance visitor safety protocols.
Beauty Consultant
Amy Renee's Hair Studio
Memphis, TN
01.2012 - Current
- Delivered exceptional customer service while fostering a safe and welcoming environment.
- Ensured workspace cleanliness and organization to uphold health and safety standards.
- Exhibited meticulous attention to detail and ensured prompt responsiveness to client needs.
- Engaged with clients to assess hairstyle preferences and deliver tailored recommendations.
- Performed diverse hair cutting, coloring, and styling techniques to deliver exceptional client results.
- Ensured cleanliness and organization of workstations to elevate client experience and promote safety.
Ramp Coordinator
FedEx
Memphis, TN
01.2023 - 01.2025
- Streamlined package handling and sorting processes in a high-volume environment.
- Implemented safety protocols to safeguard packages and personnel.
- Oversaw work area monitoring to ensure safety and prevent accidents.
- Oversaw loading and unloading of cargo, maintaining compliance with safety regulations.
- Assisted in training new staff on safety protocols and operational procedures for ramp activities.
Front Desk Receptionist
KWB Farms
Memphis, TN
01.2023 - 01.2024
- Streamlined daily office operations and executed administrative tasks.
- Facilitated customer service operations and enhanced communication strategies.
- Oversaw scheduling operations and ensured meticulous record organization.
- Maintained appointment schedules, coordinating with team members for efficient resource allocation.
- Organized and maintained front desk area, ensuring cleanliness and organization of materials.
- Enhanced communication flow between departments by relaying messages promptly and accurately.
Education
High School Diploma -
Eastside High School
Cleveland, MS06.1989
Cyber Security
Southwest Community College
12.2023
Barber Certificate -
Delta Technical Institute
Cleveland, MS11.1990
Skills
- Monitored environments to ensure safety and security protocols were upheld
- Demonstrated meticulous attention to detail in all tasks and projects
- Emphasized safety protocols to ensure compliance and risk mitigation
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
- Assisted guests with inquiries and requests to enhance overall experience Supported team in maintaining high standards of customer service Facilitated communication between guests and staff to resolve issues promptly
- Demonstrated exceptional communication skills to facilitate effective collaboration
- Cultivated strong interpersonal relationships to enhance team collaboration
- Demonstrated expertise in Microsoft Office applications to enhance productivity
- Demonstrated composure and decisiveness during emergency situations
- Demonstrated consistent reliability in delivering high-quality results
- Facilitated collaborative efforts among team members to achieve project goals
- Executed tasks autonomously, demonstrating strong self-management skills
Certification
- Certified First Responder
- OCAT,Baton, Handcuffs, Blue card certificate
- First Aid/CPR
- Crisis Intervention
- Master Barber/Hairstylist
Timeline
Ramp Coordinator
FedEx
01.2023 - 01.2025
Front Desk Receptionist
KWB Farms
01.2023 - 01.2024
Beauty Consultant
Amy Renee's Hair Studio
01.2012 - Current
Call Center/Dispatch
Allied Universal
2024 - Current
High School Diploma -
Eastside High School
Cyber Security
Southwest Community College
Barber Certificate -
Delta Technical Institute