Amy Mccoy
Clerical assistant
Meridian,MS
Summary
Proven track record of enhancing efficiency and customer satisfaction at Healthcare Plus, leveraging strong work ethic and problem-solving abilities. Excelled in mentoring, achieving sales targets at Lloyd Agency, and streamlining dietary operations at Woodbury Senior Living. Skilled in data entry and empathetic client interactions, consistently delivering results beyond expectations.
Overview
12
12
years of professional experience
Work History
Home Car Service Aide
Healthcare Plus
07.2021 - 09.2022
- Assisted in streamlining processes for improved efficiency and reduced waiting times.
- Provided exceptional support to clients, addressing inquiries and resolving issues promptly.
- Trained new staff members on company protocols and procedures, fostering a supportive team atmosphere.
- Successfully managed a high volume of customer interactions, providing prompt and accurate assistance while maintaining a friendly demeanor.
- Collaborated with team members to ensure seamless service delivery and high-quality customer experiences.
- Demonstrated adaptability by quickly learning new tasks or systems as required by the position or organization.
Sales Agent Representative
Lloyd Agency
03.2019 - 07.2021
- Developed tailored solutions for clients based on their unique needs and challenges, creating customer loyalty and trust.
- Improved overall team performance by providing mentorship and guidance to junior sales representatives.
- Utilized CRM software to track opportunities, forecast sales accurately, and maintain detailed records of all activities.
- Exceeded monthly sales targets through proactive prospecting and lead generation.
- Implemented effective sales strategies for consistent growth in market share.
- Increased sales revenue by developing and maintaining strong client relationships.
- Provided exceptional customer service, resulting in high levels of customer satisfaction and repeat business.
Dietary Aide
Woodbury Senior Living
07.2017 - 11.2018
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Followed all food safety regulations while preparing meals for patients.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
- Discarded outdated food products and maintained waste disposal procedures.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Front Office Secretary
Wtoc
07.2010 - 10.2011
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Handled incoming calls professionally, directing them to appropriate departments or taking detailed messages.
- Ensured compliance with industry regulations through regular review of company policies and updating documentation accordingly.
- Provided exceptional administrative support to executive staff by managing calendars and travel arrangements.
- Managed appointment scheduling for staff, ensuring optimal time management and increased productivity.
- Improved document organization through implementation of an effective digital filing system.
- Facilitated smooth communication between departments by acting as a liaison for interdepartmental requests.
- Mitigated potential conflicts by proactively addressing concerns from both employees and clients.
- Enhanced internal communication channels by creating monthly newsletters highlighting important updates and announcements.
- Contributed to cost reduction efforts by monitoring office supplies inventory and placing orders as needed.
Education
Bachelors Healthcare Management -
American InterContinental University
Schaumburg, ILDiploma -
Austin Career Academy
Chicago, ILAssociate Social Science -
Ultimate Medical Academy - Clearwater
Clearwater, FLSkills
- Strong Work Ethic
- Empathy and patience
- Data entry proficiency
- Record Keeping Abilities
- Resourcefulness and Initiative
- Cross-cultural sensitivity
- Data Collection
- Cultural Sensitivity
- Project evaluation
- Fundraising strategies
- Teamwork and Collaboration
- Customer Service
- Team Player
- Problem-Solving
- Warm and Friendly
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
Timeline
Home Car Service Aide
Healthcare Plus
07.2021 - 09.2022
Sales Agent Representative
Lloyd Agency
03.2019 - 07.2021
Dietary Aide
Woodbury Senior Living
07.2017 - 11.2018
Front Office Secretary
Wtoc
07.2010 - 10.2011
Bachelors Healthcare Management -
American InterContinental University
Diploma -
Austin Career Academy
Associate Social Science -
Ultimate Medical Academy - Clearwater