Amy McCracken
La Mesa,CA
Summary
Developed skills in high-pressure environments, managing complex and sensitive situations with empathy and precision. Expertise in de-escalation, active listening, and providing immediate support to individuals in distress. Seeking to transition into new field, leveraging strong crisis management abilities and compassionate approach to support individuals and teams effectively.
Overview
25
25
years of professional experience
Work History
Senior Leasing Consultant
Sequoia Equities
01.2014 - 08.2019
- Maintained high occupancy rates. The average occupancy during my time with Sequoia was greater than 95%. The multi-family was comprised of 360 units with an average of +500 residents.
- Contributed to a positive work environment among colleagues through effective communication, collaboration, and teamwork.
- Kept abreast of Fair Housing requirements pertaining to residential leasing practices, ensuring full compliance with applicable regulations at all times.
- Conducted comprehensive market research, identifying trends and opportunities to improve overall performance within the local rental market.
- Developed strong relationships with potential tenants by providing personalized customer service during the leasing process.
- Maintained strong relations with residents to increase renewal rates and maintain high occupancy.
- Streamlined lease administration processes, ensuring accuracy and timely completion of all required documentation.
- Delivered exceptional customer service throughout all stages of the leasing process, fostering long-lasting relationships with satisfied tenants.
- Enhanced client experience through conducting professional property tours and showcasing community features.
- Maintained detailed records of prospective tenants, completed applications, and executed leases, enhancing organizational efficiency.
- Greeted clients, showed apartments, and prepared leases.
- Coordinated maintenance requests with appropriate personnel, ensuring prompt resolution of tenant concerns.
- Provided support during move-in and move-out processes, ensuring smooth transitions for both new and departing residents.
- Proactively, resolved conflicts and potential conflicts between tenants regarding noise, encroachments and other issues.
- Planned quarterly resident events.
- Demonstrated a strong commitment to company values by consistently delivering results that aligned with organizational goals and objectives.
- Responded to requests from interested prospects and scheduled appointments for property showings.
Licensed Esthetician
Self Employed
05.2006 - 08.2011
- Maintained a clean, sanitary, and organized treatment room in compliance with industry regulations.
- Discussed procedures and treatment options with clients.
- Provided specialized facials, chemical peels, microdermabrasion, and other advanced treatments to address various skin concerns.
- Recommended retail products for at-home use.
- Performed thorough skin analysis to determine appropriate treatments for clients'' individual needs.
- Educated patients on treatment options.
- Boosted client satisfaction by providing personalized skincare treatments and product recommendations.
Crisis Intervention Specialist
Stephanie Young, Consultants, Safety Alert, Inc
09.1994 - 06.2002
- Provided emotional support to clients, enabling them to better cope with challenging situations.
- Maintained accurate records and documentation in compliance with regulatory requirements, ensuring seamless service delivery.
- Supported families in understanding their loved ones'' needs during times of crisis, promoting better engagement in the healing process.
- Collaborated with multidisciplinary teams to ensure comprehensive support for clients during crisis situations.
- Developed strong rapport with clients, establishing trust and fostering open communication channels.
- Reduced crisis response time by implementing streamlined communication protocols between team members.
- Continuously updated personal knowledge of industry trends and best practices by attending professional development events, conferences, and workshops.
- Prevented potential crises by proactively identifying triggers and risk factors in clients'' lives.
- Served as a liaison between clients and other service providers, coordinating care plans efficiently.
- Evaluated intervention effectiveness by tracking outcomes and adjusting strategies as needed, leading to more successful resolutions over time.
- Improved overall team efficiency through regular training sessions and process improvements.
- Increased client satisfaction with thorough assessments and tailored intervention plans.
- Established partnerships with local organizations that resulted in increased referral networks for clients requiring additional support services.
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Documented risk to each client and context of concerns.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- When necessary, worked with local police and hospitals to insure client's safety.
- Conversed with individuals in crisis which called hotline for assistance.
- Maintained client records to document assessment, treatment plans and progress.
- After contact with a client, made timely contact with the referring source, the client's case manager, with update of client's current status.
- Assisted in the development of organizational policies and procedures related to crisis intervention services, contributing to high-quality care provision standards.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Collaborated with mental health professionals to coordinate comprehensive care for clients.
- Developed and implemented treatment plans and modified according to the client's changing needs.
Education
Vocational License - Esthetics/Clinical Skin Care
Je Boutique
El Cajon, CA04-2006
GED -
San Diego Continuing Adult Ed
San Diego, CA03-1987
Skills
- Expert Customer Service
- Crisis Intervention and prevention
- Behavioral management
- Client confidentiality
- Nonviolent communication
- Crisis assessment
- Multicultural sensitivity
- Self-care practices
- Interpersonal relationships
- Suicide prevention
- Active listening
- Critical thinking
- Computer proficiency
Timeline
Senior Leasing Consultant
Sequoia Equities
01.2014 - 08.2019
Licensed Esthetician
Self Employed
05.2006 - 08.2011
Crisis Intervention Specialist
Stephanie Young, Consultants, Safety Alert, Inc
09.1994 - 06.2002
Vocational License - Esthetics/Clinical Skin Care
Je Boutique
GED -
San Diego Continuing Adult Ed
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