Amy McCullough
80 Cranford Rd. Turnersville,NJ
Summary
Dynamic and detail-oriented professional with extensive experience in customer relations, coordination, and data management. With a strong focus on exceptional customer service and negotiation skills, I effectively ensure accurate updates of locations, delays, and cancellations. Proficient in managing a high volume of phone calls while maintaining accuracy utilizing various software systems for planning and scheduling. Adept at monitoring and communicating changes in schedules, and actively participating in team meetings to enhance processes. Known for delivering personalized and attentive support, I thrive in fast-paced environments, handling multiple tasks seamlessly while upholding high standards of service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Remote Estimatics Associate
State Farm
Concordville, PA
10.2022 - Current
- Ensured accurate and comprehensive data collection of location changes, timing delays and order cancellations.
- Streamlined the route-assignment process through efficient analysis of location types, assignment requirements and resource availability.
- Collaborated with dispatchers to ensure timely fulfillment of delivery schedules.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Participated in team meetings discussing changes in procedures or processes.
- Leveraged diverse software tools to streamline movement, planning, and scheduling processes.
Realtor
Keller Williams Realty - Washington Township
Sewell, NJ
10.2020 - Current
- Successfully oversaw the entire real estate transaction process from start to finish.
- Maintained and ensured accuracy of CRM database for potential clients.
- Drafted necessary documents for smooth execution of property deals.
- Developed customized property options based on unique client preferences.
- Researched and determined competitive market price.
- Represented buyers and sellers in major real estate transactions.
- Ensured adherence to purchase agreement terms through clear communication with inspectors, lenders, and pest control companies.
- Facilitated closing process on behalf of clients and reviewed parts of contracts to resolve issues prior to closing.
- Marketed properties effectively using advertisements, open houses, and multiple listing services.
- Conducted home buyer workshops to educate buyers on the purchasing process.
- Expanded business by implementing networking and marketing strategies.
- Managed sales pipeline by actively following up with prospects and hot leads.
Accounting Administrative Assistant
Blackbook, LLC
Swedesboro, NJ
06.2015 - 10.2022
- Managed accurate and timely financial information and payments for employees and vendors.
- Managed the recording of deposits in Quickbooks and ensured monthly bank account reconciliation.
- Created detailed expense reports.
- Generated invoices within Coupa Supplier Portal.
- Coordinated with vendors and clients, resolving payment statuses and addressing concerns about billing.
- Maintained detailed administrative and procedural processes, enhancing accuracy and efficiency.
- Executed payments to vendor accounts and maintained accurate transaction records in Quickbooks.
Studio Manager/Sales Representative
Perfect Day Photography
Swedesboro, NJ
01.2011 - 12.2016
- Consulted with clients to personalize wedding photography packages by presenting the advantages of different styles and features.
- Established productive connections with clients throughout the entire project life cycle including introduction, planning, execution and product delivery.
- Evaluated client satisfaction and identified immediate service needs following sales.
- Utilized effective communication and active listening skills for establishing client rapport and driving profitability growth.
Education
Real Estate Sales Person - Real Estate
Elite Advantage Real Estate Academy
Sewell NJ10.2020
No Degree - Business
Cabrini College
10 King Of Prussia Rd, Radnor, PA 1908705-2005
Skills
- Client Relations
- Efficient and Detail-Oriented
- Quickbooks Online
- Information Verification
- Microsoft Suite
- Data Verification
- Data Archiving
- Administrative Support
- New Home Salesmanship
- Certified Negotiation Expert (CNE)
- Leads Prospecting & Recruiting Clients
- Lead Follow Up
- Traditional Marketing
- Print and Digital Advertisement
- Value Estimation
- Attention to Detail
- Referral Coordination
- Purchase Agreement Writing
- Service Oriented
- Contract Preparation
- Sales Pipeline Management
- Property Research
- Closings Coordination
- Buyer and Seller Representation
- Schedule Management
- Improving operations
Certification
- Property Management Certification
Timeline
Remote Estimatics Associate
State Farm
10.2022 - Current
Realtor
Keller Williams Realty - Washington Township
10.2020 - Current
Accounting Administrative Assistant
Blackbook, LLC
06.2015 - 10.2022
Studio Manager/Sales Representative
Perfect Day Photography
01.2011 - 12.2016
Real Estate Sales Person - Real Estate
Elite Advantage Real Estate Academy
No Degree - Business
Cabrini College
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