Amy McDaniel

Answered phones

Handled payments

Scheduled, rescheduled, and canceled patients

Interacted with lawyers offices

• Directed patients to exam rooms, fielded questions and prepared for physician examinations.
• Collected and documented patient medical information such as blood pressure and weight.
• Performed clerical duties, such as word processing, data entry, answering phones and filing.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Called and faxed pharmacies to submit prescriptions and refills.
• Verified appropriate lab couriers picked up collected lab specimens.

• Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
• Precepted newly hired medical assistants to train each on office procedures and important tasks.
• Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
• Documented patient information in EMR and prepared paperwork for MA's.
• Assisted physicians and nurses with clinical procedures such as testosterone & B12 injections.
• Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
• Sanitized, restocked and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions and prepared for physician examinations.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Collected and documented patient medical information such as blood pressure and weight.
• Called and faxed pharmacies to submit prescriptions and refills.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Taught patients about medications, procedures and care plan instructions.
• Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
• Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
• Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
• Performed and assisted with Chest X-rays and EKGs
• Administered injections such as; testosterone, B12, Ceftriaxone & Bicillin.

• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Bussed and reset tables to keep dining room and work areas clean.
• Made drinks, took food orders, & ran food
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Kept register accurate through correct billing, payment processing and cash management practices.
• Used slow periods to restock supplies, ice, trays and delivery bags.
• Checked identification for minimum age for sale of alcoholic beverages.
• Increased sales significantly by upselling higher-end products to customers.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

• Precepted newly hired medical assistants to train each on office procedures and important tasks.
• Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
• Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
• Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
• Assisted physicians and nurses with clinical procedures such as; trigger point injections, joint injections, epidural injections under fluroscopy guidance
• Spoke with insurance companies about overrides on patient imaging, medications and referrals pharmacies
• Answered emails & voicemails
• Accepted co-pays and handled money
• Was the first face a patient seen when they walked into the office and the last face they seen when they left.

• Sanitized, restocked and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms and allergies.
• Directed patients to exam rooms, fielded questions and prepared for physician examinations.
• Collected and documented patient medical information such as blood pressure and weight.
• Performed clerical duties, such as word processing, data entry, answering phones and filing.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
• Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
• Prepared initial patient charts for admission.
• Ambulated, turned and positioned patients.
• Prepared patients for trigger point injections, to use traction beds, and to use tens unit.