Amy McDonald
Pickens,SC
Summary
Adept at maintaining patient confidentiality and streamlining appointment processes, I enhanced patient satisfaction significantly at Prisma Health Upstate Carolina Cardiology. Leveraging strong attention to detail and exceptional customer service skills, I improved operational efficiency and fostered trust, demonstrating a commitment to excellence in healthcare administration.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Prisma Health Upstate Carolina Cardiology
12.2016 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Used Epic to schedule appointments.
- Handled customer service inquiries in person, via telephone and through email.
- Served as a reliable source of information for patients regarding appointment scheduling, and general office policies.
Medical Records Clerk
Bon Secours
11.2015 - 12.2016
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Maintained patient confidence by keeping patient records information confidential.
- Printed and photocopied documents to provide patients with copies of medical records.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
Patient Service Representative
Community Group Family Medicine
03.2006 - 03.2016
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Used Bradford Scott and EPIC to schedule appointments.
- Handled customer service inquiries in person, via telephone and through email.
- Entered patient demographic and insurance data into electronic medical record system.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Took copayments and compiled daily financial records.
- Built and maintained positive working relationships with patients and staff.
Data Abstractor
Godshall Staffing
04.2015 - 10.2015
- Implemented quality control measures to verify the accuracy of abstracted data, resulting in a significant reduction in discrepancies.
- Ensured compliance with relevant regulations by strictly adhering to established guidelines during all data abstraction activities.
- Streamlined data abstraction processes for improved efficiency and reduced errors.
- Collaborated with cross-functional teams to ensure data consistency and integrity across all systems.
- Participated in process improvement initiatives aimed at optimizing operational efficiency within the organization''s data management functions.
- Completed timely abstraction to maintain compliance with registry deadlines.
- Demonstrated strong attention to detail in all data abstraction tasks, ensuring the highest level of accuracy and reliability.
Education
Medical Coding - Medical Coding
Greenville Technical College
Greenville, SC04-2024
No Degree - Medical Coding And Billing Specialist
Indiana Business College Medical Division
Indianapolis, IN03-1998
High School Diploma -
Tipton High School
Tipton, IN05-1986
Skills
- Patient confidentiality
- System updates
- Appointment confirmation
- Check-in coordination
- Patient identity verification
- Detail Oriented
Certification
- Certified Professional Coder Cerification
Timeline
Patient Service Representative
Prisma Health Upstate Carolina Cardiology
12.2016 - Current
Medical Records Clerk
Bon Secours
11.2015 - 12.2016
Data Abstractor
Godshall Staffing
04.2015 - 10.2015
Patient Service Representative
Community Group Family Medicine
03.2006 - 03.2016
- Certified Professional Coder Cerification
Medical Coding - Medical Coding
Greenville Technical College
No Degree - Medical Coding And Billing Specialist
Indiana Business College Medical Division
High School Diploma -
Tipton High School
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