Amy McGinnis
Franklin,TN
Summary
Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
8
8
years of professional experience
Work History
General Manager
SERVPRO of Belle Meade/West Nashville
Nashville , TN
2023.11 - Current
- Executed operational strategies to boost productivity, cut down costs, and maximize customer satisfaction.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Recruited, trained and empowered employees to achieve key performance indicators.
Director of Administration
SERVPRO of Belle Meade/West Nashville
Nashville , TN
2020.02 - 2023.10
- Managed day-to-day operations of the office, including budgeting, purchasing, personnel management, payroll processing, and financial reporting.
- Provided guidance on human resources matters such as hiring practices, compensation plans, benefits administration, performance reviews, training programs.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Assistant Athletic Director- Business & Finance
Belmont University
Nashville , TN
2016.06 - 2020.02
- Reviewed contracts related to vendors providing services for the department.
- Oversaw budget preparation and management for athletic department, ensuring fiscal responsibility (operating, restricted, scholarship/endowments, payroll and revenue)
- Participated in strategic planning and policy development for the athletic department.
- Oversaw Women's Soccer game day operations
- Advised the Student Athlete Advisory Council
- Served as administrator over the Belmont Athletic Hall of Fame
Education
Bachelor of Arts - Religion And English
Belmont University
Nashville, TN1995-05
Skills
- Profit and loss accountability
- Customer Relationship Management
- Staff Training and Development
- Top talent recruiting, hiring, and retention
- Process Improvements
- Operations Oversight
- Relationship Building
- Budget Analysis
Affiliations
Society for Human Resource Management (SHRM) member
Key Player Member, C12 Group
Member of the Operating Systems Improvement Board (OSIB), SERVPRO, 2022
Fitness- running/walking/hiking
Book Club- 20 years in the running
Timeline
General Manager
SERVPRO of Belle Meade/West Nashville
2023.11 - Current
Director of Administration
SERVPRO of Belle Meade/West Nashville
2020.02 - 2023.10
Assistant Athletic Director- Business & Finance
Belmont University
2016.06 - 2020.02
Bachelor of Arts - Religion And English
Belmont University
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