Amy McGinnis
Franklin,TN
Summary
Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
8
8
years of professional experience
Work History
General Manager
SERVPRO of Belle Meade/West Nashville
Nashville, TN
11.2023 - Current
- Executed operational strategies to boost productivity, cut down costs, and maximize customer satisfaction.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Recruited, trained and empowered employees to achieve key performance indicators.
Director of Administration
SERVPRO of Belle Meade/West Nashville
Nashville, TN
02.2020 - 10.2023
- Managed day-to-day operations of the office, including budgeting, purchasing, personnel management, payroll processing, and financial reporting.
- Provided guidance on human resources matters such as hiring practices, compensation plans, benefits administration, performance reviews, training programs.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Assistant Athletic Director- Business & Finance
Belmont University
Nashville, TN
06.2016 - 02.2020
- Reviewed contracts related to vendors providing services for the department.
- Oversaw budget preparation and management for athletic department, ensuring fiscal responsibility (operating, restricted, scholarship/endowments, payroll and revenue)
- Participated in strategic planning and policy development for the athletic department.
- Oversaw Women's Soccer game day operations
- Advised the Student Athlete Advisory Council
- Served as administrator over the Belmont Athletic Hall of Fame
Education
Bachelor of Arts - Religion And English
Belmont University
Nashville, TN05-1995
Skills
- Profit and loss accountability
- Customer Relationship Management
- Staff Training and Development
- Top talent recruiting, hiring, and retention
- Process Improvements
- Operations Oversight
- Relationship Building
- Budget Analysis
Affiliations
Society for Human Resource Management (SHRM) member
Key Player Member, C12 Group
Member of the Operating Systems Improvement Board (OSIB), SERVPRO, 2022
Fitness- running/walking/hiking
Book Club- 20 years in the running
Timeline
General Manager
SERVPRO of Belle Meade/West Nashville
11.2023 - Current
Director of Administration
SERVPRO of Belle Meade/West Nashville
02.2020 - 10.2023
Assistant Athletic Director- Business & Finance
Belmont University
06.2016 - 02.2020
Bachelor of Arts - Religion And English
Belmont University
Similar Profiles
Gracie UtroskaGracie Utroska
Nutritional Mixologist at Belle Meade NutritonNutritional Mixologist at Belle Meade Nutriton
Jennifer ForcellinaJennifer Forcellina
Veterinary Receptionist at Belle Meade Animal HospitalVeterinary Receptionist at Belle Meade Animal Hospital
Howard WilliamsHoward Williams
Service Manager at Belle Meade Country ClubService Manager at Belle Meade Country Club