Amy McHale

• Managed front office tasks for specialized high patient volume clinic
• Checked patients in and out
• Processed referrals
• Scheduled appointments and procedures
• Obtained prior authorizations
• Verified patient insurance
• Responded to patient calls
• Processed provider orders

• Patient Visit Specialist in Neurology department
• Managed front office tasks for high patient volume
• Checked patients in and out
• Processed referrals
• Scheduled appointments and procedures
• Obtained prior authorizations
• Verified patient insurance
• Responded to patient calls
• Processed provider orders

• Coordinated healthcare claim authorizations
• Verified claim details against authorization records
• Managed claim processing (pended, denied, or reviewed)
• Created tracking system for claims and authorizations
• Assisted in team training for Excel spreadsheets
• Completed special projects as assigned by supervisor

• Coordinated patient services for multi-office psychiatry practice
• Managed front office duties including patient check-in/out
• Handled high volume of phone calls and appointment reminders
• Processed prior authorizations and medical records
• Verified patient insurance
• Assisted with billing and coding inquiries
• Submitted prescriptions to pharmacies
• Provided administrative support to doctors
• Maintained daily office call tracking spreadsheet
• Supported high-risk patients in obtaining emergency care

• Coordinated patient appointments and provider communications for high-risk pregnancy office
• Processed referrals and entered patient demographics
• Obtained prior authorizations and medical records
• Tracked referrals and analyzed scheduling trends
• Provided administrative support to physicians
• Addressed patient inquiries about billing and coding
• - Managed high volume of phone calls
• - Served as backup receptionist for two offices

• Worked as Client Services Representative for diagnostic lab focusing on auto-immune disorders
• Provided administrative support to sales representatives
• Handled billing, insurance, coding, and product inquiries
• Served as liaison between healthcare providers and sales team
• Created and maintained tracking spreadsheets for test kits, supplies, and cancellations
• Processed patient account and billing data
• • Managed high volume of phone communications

• Educator role
• Front Desk position
• Patient scheduling
• Patient registration
• Using Epic EMR system
• Working with Stanford University providers

• Patient scheduling for perinatology practice

• High-volume appointment management

• Complex scheduling system navigation

• Patient communication

• Clinical team support

• Specialized obstetric medical setting

• Ensuring smooth patient flow