Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

AMY MCINTOSH

NEWBURGH,IN

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

23
23
years of professional experience

Work History

Owner

Quality Mark Systems
07.2017 - Current
  • Devised effective business strategies to enhance revenue and penetrate new markets.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Maintained relationships with existing clients by providing superior customer service.
  • Provided direction and guidance to employees.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established foundational processes for business operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.

Owner

Mimi's Daycare
04.2023 - 08.2025
  • Reviewed and evaluated programs for compliance with state, local and federal regulations.
  • Planned nutritious meals that meet USDA guidelines for nutritional value while also being appealing to young palates.
  • Developed and implemented policies and procedures for daycare staff, including safety protocols.
  • Ensured compliance with local regulations governing child care facilities.
  • Interacted regularly with students throughout the day by playing games, reading stories or engaging them in creative activities.
  • Maintained current knowledge of applicable codes and required procedures to optimize learning environments.
  • Established relationships with parents and guardians to foster strong communication regarding their child's progress.
  • Created a safe, nurturing environment to promote learning and growth in children.
  • Reviewed applications from prospective families interested in enrolling their children in the program.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.

Trainer

Pay U2 Travel
11.2002 - 01.2004
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.

Education

Some College (No Degree) -

Southwestern Michigan College

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Client service

References

References available upon request.

Timeline

Owner

Mimi's Daycare
04.2023 - 08.2025

Owner

Quality Mark Systems
07.2017 - Current

Trainer

Pay U2 Travel
11.2002 - 01.2004

Some College (No Degree) -

Southwestern Michigan College

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