Amy McLaughlin
Mukilteo,WA
Summary
Strategic business leader who drives performance and empowers teams by fostering a purpose-driven culture that is inclusive, ambitious and accountable. Thrives in complex, fast-paced environments and is energized by leading change. Communicates a compelling vision and maintains a disciplined focus on outcomes. Proven track record of building positive and productive relationships with leaders, colleagues, vendors and business partners at all levels of the organization. Applies strong business acumen to make data-driven decisions and create strategies that optimize sales, profit, employee engagement and customer loyalty.
Overview
24
24
years of professional experience
Work History
Regional Director of Operations
Starbucks Coffee Corporation
Seattle, WA
10.2019 - 09.2023
- Led a team of 9 district managers, accountable for 98 stores, 2,000+ hourly employees and over $200MM in sales annually
- Improved profitability by greater than 7% year-over-year
- Directed all aspects of store operations including hiring, talent development, performance management, safety & security, market strategy, facilities, labor management, inventory management, operational excellence and delivering a world class partner and customer experience
- Turned around an under-performing market by hiring and developing top talent, establishing trust and a thriving team culture, communicating clear goals and expectations and building skill and capability at all levels
- Maximized real estate investments to increase profitability across the store portfolio
- Transformed the downtown Bellevue trade area by closing 3 under-performing stores and opening a pick-up concept store to meet customer needs in the market
- Pioneered new equipment, products and processes in partnership with the Innovation and R&D teams, including supply chain innovation, incubation stores and a rapid test district
- Ensured partner engagement in launching and executing tests successfully and providing actionable feedback to optimize performance and influence decisions and future viability.
Regional Director of Operations - Licensed Stores
Starbucks Coffee Corporation
Columbus, OH
02.2017 - 10.2019
- Led a team of 9 district managers, accountable for over $100MM in sales annually across 7 licensee segments
- Hired and developed 4 new district managers to elevate talent for the future
- Invested in building capability and fostered a high performing team culture
- Challenged business development partners and collaborated with Kroger on an Operations Refresh Plan to transform their operational execution, customer experience, barista retention and business results
- Achieved greater than 10% top line sales increase and reduced barista turnover by nearly 50% within 6 months following implementation of the plan
- Key member of the team tasked with creating, communicating and implementing a new Regional Alignment strategy
- Used strong issue resolution and communication skills to cultivate and strengthen lasting licensee relationships.
Business Operations Manager
Starbucks Coffee Corporation
Seattle, WA
10.2016 - 02.2017
- Built RD and DM capability in consulting skills using the Operations Excellence Framework
- Enabled growth as part of the cross-functional team focused on key Annual Operating Plan priorities
- Provided leadership, direction and strategic planning for business unit operations
- Acted as liaison between multiple departments to represent operations and the business unit.
Senior Operations Consultation Manager
Starbucks Coffee Corporation
Seattle, WA
04.2016 - 10.2016
- Sought out to navigate complex cross-functional stakeholder groups
- Maximized quality and value of deliverables through effective collaboration
- Influenced a new way to co-create program materials in collaboration with key stakeholders and cross-functional teams
- Cascaded this new way of working to the Global Operations team to improve first-time quality of work produced
- Demonstrated ability to quickly shift gears between projects and establish effective plans to achieve key milestones across multiple workstreams and deliver projects on time and within budget
- Crafted leader and store communications and materials to support implementation of new programs across 9,000 company-operated and 6,000 licensed stores.
District Manager
Teavana Tea Bars + Concept Stores, Starbucks Coffee Corporation
Seattle, WA
05.2015 - 04.2016
- Turned around an under-performing market
- Recruited top talent to build a high-performing team
- Defined skills and experience needed for Tea Bar and Concept store managers and updated job descriptions in partnership with Partner Resources and Recruiting
- Successfully launched high profile brand concept stores at Westfield Southcenter and Bellevue Square during the most critical quarter for the brand
- Influenced the Teavana Retail Reinvention cross-functional team on store operations processes, store design, business drivers and promotions.
District Manager
Starbucks Coffee Company
Seattle, WA
11.2013 - 05.2015
- Accountable for a high-profile portfolio of 15 stores generating over $19 MM in annual sales
- Measurable quarter-over-quarter improvement in sales and profit
- Led change and elevated talent at all levels; recruited and developed a pipeline of future talent for the district, Area and Region.
Lean Improvement Coach
Starbucks Coffee Corporation
Seattle, WA
04.2013 - 11.2013
- Taught multiple levels of field leaders a new system of work incorporating Lean concepts to improve productivity and deliver the most value to our customers
- Influenced the organization's approach to continuous improvement of process and training materials throughout implementation
- Defined primary focus of improvement coach role as developing highly effective regional directors who can teach, coach, improve and sustain results.
Retail Implementation Project Manager
Starbucks Coffee Corporation
Seattle, WA
10.2011 - 04.2013
- Influenced cross-functional teams to simplify implementation plans to minimize operational impact for store partners
- Developed strategy with a cross-functional team for deployment of Drive Thru Timers and Routines to all Drive Thru stores nationally
- Accountable for vendor relationship and performance, change management approach, communication cascade and a complex roll-out schedule.
District Manager - Licensed Stores
Starbucks Coffee Corporation
San Francisco, CA
01.2007 - 10.2011
- Led a high-profile district of 24 stores across 6 business segments in two distinct geographies generating $13+ MM in annual sales
- Delivered measurable quarter-over-quarter improvement in sales, product revenue and the customer experience
- Established effective partnerships with all licensees leading to improved sales and profit for both companies.
Education
Bachelor of Arts - Psychology
University of Washington
Skills
- Strategic Planning
- Business Acumen
- Building High-Performance Team Culture
- Process Improvement
- Problem Anticipation and Resolution
- Operational Excellence
- Cross-Functional Collaboration
- Inclusion, Diversity and Equity Advocate
- Talent Development
- Goal-Setting and Execution
Additional Information
- COMMUNITY, INCLUSION & DIVERSITY , Regional Employee Resource Group (ERG) Leader, Starbuck Coffee Corporation, Pacific Northwest Region, Oct. 2019 – Sept. 2023 Founding Executive Sponsor - Black Partner Network, Starbucks Coffee Corporation, Ohio, Apr. 2017 – Oct. 2019 The Ohio State University - Young Scholars Program Mentor, Sept. 2018 – Oct. 2019 Classroom Facilitator, Junior Achievement, Apr. 2014 – Nov. 2015
Timeline
Regional Director of Operations
Starbucks Coffee Corporation
10.2019 - 09.2023
Regional Director of Operations - Licensed Stores
Starbucks Coffee Corporation
02.2017 - 10.2019
Business Operations Manager
Starbucks Coffee Corporation
10.2016 - 02.2017
Senior Operations Consultation Manager
Starbucks Coffee Corporation
04.2016 - 10.2016
District Manager
Teavana Tea Bars + Concept Stores, Starbucks Coffee Corporation
05.2015 - 04.2016
District Manager
Starbucks Coffee Company
11.2013 - 05.2015
Lean Improvement Coach
Starbucks Coffee Corporation
04.2013 - 11.2013
Retail Implementation Project Manager
Starbucks Coffee Corporation
10.2011 - 04.2013
District Manager - Licensed Stores
Starbucks Coffee Corporation
01.2007 - 10.2011
Bachelor of Arts - Psychology
University of Washington
Similar Profiles
Jenifer Anabella WilliamsJenifer Anabella Williams
Barista at Starbucks Coffee CorporationBarista at Starbucks Coffee Corporation
Aije Irca Flair R. AgohayonAije Irca Flair R. Agohayon
Retail Store Supervisor at Rustans Coffee Corporation (Starbucks Coffee PH)Retail Store Supervisor at Rustans Coffee Corporation (Starbucks Coffee PH)
SHAIRA MAE BAWIINSHAIRA MAE BAWIIN
Shift Supervisor at Rustan Coffee Corporation - Starbucks Coffee PhilippinesShift Supervisor at Rustan Coffee Corporation - Starbucks Coffee Philippines
Hannah McQueenHannah McQueen
Lead Barista at KrogerLead Barista at Kroger
Natalie DeguzmanNatalie Deguzman
Kennel Technician/receptionist at Purrfect Cat BoardingKennel Technician/receptionist at Purrfect Cat Boarding