Amy McMahan
Brandon,SD
Summary
Experienced support team member with an earnest and upbeat nature. Detail-oriented and organized multitasker with good communication strengths and demonstrated talent for handling dynamic and demanding needs. Competent in Medical Billing/Coding and support of desktop applications.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Support Specialist
Avera@Home
Sioux Falls, SD
06.2022 - Current
- Provide excellent customer service to patients, physicians and staff by answering inquiries and resolving complaints.
- Assisted with patient registration process, including verifying insurance information and collecting co-payments.
- Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
Teller
Cadence Bank
Woodway, TX
10.2020 - 05.2024
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Provided exceptional customer service while accurately processing routine transactions.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
Education
Certified Coding Associate
McLennan Community College
Waco, TX05-2022
Skills
- Customer Relationship Management
- Remote Support
- Meditech Expertise
- Training and Coaching
- Appointment Scheduling
- Complaint Resolution
- Inbound and Outbound Calling
- Clerical Support
Accomplishments
- Medical Billing - Occupation Skills Award
Certification
- AHIMA licensed
Timeline
Support Specialist
Avera@Home
06.2022 - Current
Teller
Cadence Bank
10.2020 - 05.2024
Certified Coding Associate
McLennan Community College
- AHIMA licensed
Similar Profiles
Jill NuebelJill Nuebel
Agency Manager II at Avera@HomeAgency Manager II at Avera@Home
Katherine FerraroKatherine Ferraro
LSW at Avera@HomeLSW at Avera@Home
Michael LambertusMichael Lambertus
Manager at Avera Home Medical EquipmentManager at Avera Home Medical Equipment