Amy McMahan
Brandon,SD
Summary
Experienced support team member with an earnest and upbeat nature. Detail-oriented and organized multitasker with good communication strengths and demonstrated talent for handling dynamic and demanding needs. Competent in Medical Billing/Coding and support of desktop applications.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Support Specialist
Avera@Home
Sioux Falls , SD
2022.06 - Current
- Provide excellent customer service to patients, physicians and staff by answering inquiries and resolving complaints.
- Assisted with patient registration process, including verifying insurance information and collecting co-payments.
- Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
Teller
Cadence Bank
Woodway , TX
2020.10 - 2024.05
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Provided exceptional customer service while accurately processing routine transactions.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
Education
Certified Coding Associate
McLennan Community College
Waco, TX2022-05
Skills
- Customer Relationship Management
- Remote Support
- Meditech Expertise
- Training and Coaching
- Appointment Scheduling
- Complaint Resolution
- Inbound and Outbound Calling
- Clerical Support
Accomplishments
- Medical Billing - Occupation Skills Award
Certification
- AHIMA licensed
Timeline
Support Specialist
Avera@Home
2022.06 - Current
Teller
Cadence Bank
2020.10 - 2024.05
Certified Coding Associate
McLennan Community College
- AHIMA licensed
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