Amy McMurtry

• Established productivity metrics and flex models for all teams to ensure adequate staffing and fiscal responsibility
• Implemented two CPA’s in Specialty clinics (Endocrine and Rheumatology) to expand Pharmacists scope, support physician capacity efforts
• Established Disease State Program Documents for all existing Ambulatory Care Pharmacy areas to include clinical, experiential, and financial outcomes for each area
• Established first two Ambulatory Care Pharmacist programs in Compass Rose to improve documentation and reporting capabilities – Endocrine, Sickle Cell
• Established Patient Experience Dashboard and Workgroup to improve patient, provider and staff experience
• Pharmacy NPS
• Established Medication Safety Dashboard and Workgroup to identify opportunities and improve patient safety
• Pharmacy error rate of
• Pharmacy harm rate of
• Implemented MSOT retail program to remove financial/insurance barriers to medication and increase capture
• 146K margin in 2.5 months
• Successfully passed 3 Board of Pharmacy controlled substance audits
• Established 90/10 staffing support model for Transplant and Oncology services spanning multiple departments (acute care, infusion, ambulatory care) to ensure patient care is maintained
• Created and implemented employee performance evaluation calibration to ensure consistency within Pharmacy
• HR responsibility for Retail Pharmacy, HUB Centralized Services and Central Fulfillment team, Medication Access Coordinators and Clinic Embedded Pharmacist – approximately employees, Managers and Supervisors
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• Pharmacy Operations Project Manager for scope, design and implementation of Central Fill and Central Mail operations
• Successfully managed project to remain on schedule, in budget and within scope
• HR responsibility for Centralized Services and Central Fulfillment team, approximately 40 employees and 2 Supervisors
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• Successful outcomes:10-20% increase in efficiencies; 300% decrease in hold times on patient calls; overall team engagement and retention increased
• Led implementation of Central Fulfillment model restructure
• Central fill capture of 51% within 5 weeks post go-live
• Central mail capture of 80% within 4 weeks post go-live
• Successfully implemented Logicor shipping platform to improve patient safety and workflow efficiencies for home delivery patients
• Decreased delivery HIPAA errors by 5%
• Successfully implemented Centralized Inventory Analyst Team, associated systems and programs to achieve inventory alignment at the chain level, reduce waste, optimize 340B purchasing and improve the patient experience
• Established POGS within Enterprise RX to align purchasing across locations
• Implemented Supplylogix to reduce excess inventory on hand, improve turns, improve purchasing visibility and reduce waste
• Resulted in +$300K in reduced drug spend and waste in 12 months
• Established partnership with ST Health Group to improve purchasing decisions in mixed use spaces using CCR Plus program
• Resulted in reduced drug spend of +$500K in 6 months

• Responsible for operations of main Outpatient Pharmacy location, filling ~380K prescriptions annually
• HR responsibility for 2 Supervisors and ~80 indirect reports
• Successful implementation of MScripts text messaging and mobile application technology
• Established curbside delivery program in response to COVID19 to ensure patient and staff safety remained intact
• Optimized workflow processes to reduce turnaround time for prescription fulfillment while maintaining accuracy
• Established multiple improvements in Meds to Beds program leading to increased patient and provider satisfaction, create efficiencies, increase capture and decreased delivery times
• Creation and implementation of DSCSA policies and procedures to ensure regulatory compliance across all Retail Specialty pharmacy locations
• Successfully passing of DEA inspection/audit and BOP inspection
• Established auto-refill program to help patients with adherence and improve capture
• Implementation of Xtract Solutions program to improve allergy extract processes for pharmacy, clinic providers and reduce potential for medication error in historical processes

• Responsible for operation and execution excellence within a district including retail pharmacy, clinics and specialty pharmacy
• Total headcount of responsibility 350+ employees, 11 retail stores and pharmacies
• Provides coaching and guidance to store managers and pharmacy managers
• Strong focus on employee engagement, morale and retention
• Responsible for delivering high quality, delightful customer experience across the district
• Ensure store managers and pharmacy managers have the appropriate resources to improve store sales, patient adherence, protection of store assets and appropriate training of all team members

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• Planned and implemented short-term and long-term plans to further company growth
• Responsible for devising and executing on strategy, vision and discipline for all pharmacy programs
• Oversaw operations within Pharmacy network- 35 pharmacies, 250 employees, 8 direct reports
• Established 2 Central Processing Centers in IA, AZ
• Grew patient base from 45K to 150K in four years
• New Pharmacy Openings -20 startups and 8 acquisitions/mergers
• Implementation of telemedicine program across pharmacy network
• Program expansion from 1 million to 5 million in monthly revenue within 18 months
• Worked closely with business intelligence team to identify KPIs to improve team efficiency and performance by more than 50%
• Assisted in multiple PBM and audit/compliance areas -annual formulary evaluation, audit claim/chargeback reviews, align pharmacy processes to PBM requirements
• Ensure regulatory compliance across pharmacy network
• Implementation of DSCSA compliance across pharmacy network
• Introduced process improvements that reduced operational costs while maintaining high-quality standards across all departments.

• Managed high volume store servicing 500+ patients/day
• Management of pharmacy license renewals and ensure regulatory compliance with all BOP regulations
• Oversaw procurement processes to ensure adequate stock levels while minimizing waste from expired products.
• Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.

• Accurately received, reviewed, and dispensed prescriptions at high volume store (500+/day)
• Immunization Center for Excellence Pharmacist
• Medication Therapy Management Pharmacy coordinator
• Completed cholesterol testing, diabetes testing, A1C testing, high blood pressure screening