Amy McNab

Dynamic Core Banking Migration Specialist with a proven track record at Real World Consulting Group, enhancing client satisfaction through streamlined onboarding processes and effective training programs. Skilled in platform migration and regulatory compliance, I excel in fostering team collaboration and driving process improvements, resulting in significant efficiency gains and user engagement.

• Migrated clients to new platforms, boosting efficiency and reducing delays, enhancing satisfaction.
• Improved client data accuracy, increasing service reliability and user engagement.
• Trained clients on new systems, enhancing user efficiency and satisfaction.
• Mentored analysts, fostering skill development and team collaboration.
• Coordinated with teams to strengthen compliance, minimizing financial exposure and ensuring adherence.
• Coordinated with cross-functional teams to enhance compliance protocols, minimizing financial exposure and ensuring regulatory adherence.
• Fostered a collaborative team environment, mentoring junior analysts to enhance their skills and contribute to overall team success.
• Streamlined client migration processes, achieving measurable improvements in efficiency and significantly enhancing overall client satisfaction.
• Analyzed user feedback to refine training materials, leading to noticeable gains in user engagement and system adoption rates.
• Developed customized training sessions tailored to client needs, improving user efficiency and driving satisfaction with new systems.
• Analyzed reports from 1700+ branches to determine stop payments, ensuring accurate decisions.
• Resolved NSF placements by reversing or stopping transactions, enhancing financial accuracy.
• Supported Debit Card Department, clearing backlogs and improving operational efficiency.
• Utilized training in returns and adjustments for a thorough analysis, improving process reliability.
• Analyzed transaction data from over 1700 branches to determine necessary stop payments, enhancing operational efficiency and reducing errors.
• Streamlined the stop placement process, resulting in a significant reduction in processing time and improved accuracy in handling account issues.
• Maintained accurate records of caution accounts, ensuring compliance with internal guidelines and supporting the integrity of financial operations.
• Coordinated with the Debit Card Department to resolve backlog issues, fostering teamwork and improving response times for customer inquiries.

Real World Consulting Group, Financial Analyst, 01/01/16, 12/31/24, Led team of Migration Specialists, facilitated training on migration process, Functioned as key liaison between Treasury Management teams and High-Value Business Clients, Facilitated training sessions with clients, running simulations and platform navigation, Collaborated with conversion specialist team members and banks' product teams, Regions Financial Operations Division, Birmingham, AL, STOPS ANALYST, 01/01/13, 12/31/16, Utilized detailed reports from 1700+ branches within anchor states, Managed stop payments and NSF placements, Supported Debit Card Department with backlogs, Regions Financial Operations Division, Birmingham, AL, RETURNS CLERK, 01/01/09, 12/31/13

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