AMY MCNEW
Mobile,AL
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
19
19
years of professional experience
Work History
CLAIMS SERVICE SPECIALIST
ALLSTATE
02.2023 - Current
- Explain the claim process to customers
- Make and maintain a connection with the customer by understanding their needs and meeting their expectations
- Service customers with empathy and compassion
- Provide information to customers on claim status and answers inquiries on existing claims
- Contact or receive contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards
- Process claims payments
- Schedule auto and/or property inspections
- Assist with rental car needs
- Receive, screen and route incoming telephone calls and other electronic correspondence
- Clearly and accurately document all actions taken into the claim at every touchpoint
- Use online resources and claims knowledge to assist customers with claims-related concerns of varying complexity
SENIOR IMPLEMENTATION SPECIALIST
EVIDENT HEALTH
05.2005 - 05.2022
- Collaborated with hospital department managers to obtain data from their legacy system, interpret the data, and determine the best way to convert the data. Facilitated this transition for over 100 hospitals across the United States.
- Analyzed existing data to develop project’s scope and length
- Converted paper and electronic data into Evident’s software for the following hospital departments: Laboratory, Radiology, Respiratory, Rehabilitation, Dietary, Patient Documentation, Electronic Forms, Thrive Patient Electronic Health Record, Quality Improvement, and Emergency Department Implementation System
- Updated Project Manager and Implementation Coordinator through email and coordinated virtual and in person meetings to discuss project timelines, process improvements, risks and overall progress
- Communicated with hospital administration and department heads throughout implementation projects to clarify questions that arise regarding converted data
- Understood modifications needed and verified the results of the modifications
- Explained functionality and best practice while creating hospital templates, flowcharts and electronic forms
- Trained and resourced 5 to 7 new employees for the role of Implementation Specialist
- Demonstrated initiative in career growth by seeking new projects and opportunities to increase knowledge base.
Education
T.C. Williams High School
Alexandria, VASkills
- Data Analysis
- Verbal and Written Communication
- Teamwork and Collaboration
- Interpersonal Skills
- Attention to Detail
- Organizational Skills
- Collaborative Team Player
- Customer Service
- Multitasking and Prioritization
- Tracking and Documentation
- Telephone and Email Etiquette
- Reporting and Documentation
Accomplishments
- Created complex spreadsheets using calculations in Microsoft Excel and Access to convert over 500 lines of data into spreadsheets and formats compatible with various software
- Recognized and rewarded for outstanding performance and team contributions
- Collaborated daily with team members in an effort to adhere to tight project timelines and deadlines
- Promoted to Senior Implementation Specialist due to hard work, attention to detail, and determination resulting in positive customer experiences
Timeline
CLAIMS SERVICE SPECIALIST
ALLSTATE
02.2023 - Current
SENIOR IMPLEMENTATION SPECIALIST
EVIDENT HEALTH
05.2005 - 05.2022
T.C. Williams High School