Program management professional with proven track record in successfully coordinating and executing multifaceted projects. Expertise in budget oversight, resource allocation, and stakeholder engagement ensures seamless operations and goal attainment. Strong focus on team collaboration and adaptability to evolving project demands. Known for exceptional organizational skills, effective communication, and results-driven approach.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Program Administrator
YoloCares’ Galileo Place Adult Day Program
01.2021 - 07.2024
Established a newly opened adult day program for seniors with cognitive decline, handling client recruitment, licensure, hiring, and contracting
Currently overseeing day-to-day operations, including facility maintenance, repairs, safety, and cleanliness, while also managing equipment and supplies inventory
Cultivated a culturally inclusive environment where the diversity of clientele is respected
Conduct tours, assessments, and welcome new clients, ensuring their adjustment to the program
Prepare individualized plan of care documents, review them with clients and families, and maintain strong communication and collaboration with caregivers
Developed, implemented, and supervised all programming, including individual and group activities, to enhance participant well-being
Community Skills Instructor
Elk Grove Adult Community Training (EGACT)
01.2006 - 01.2021
Orchestrated the hiring and onboarding of new employees based on organizational needs
Managed administrative processes, including employee and client documentation and records management, ensuring 100% confidentiality of sensitive information
Trained employees on procedures and techniques for meeting the demands of developmentally disabled clients while boosting the team’s performance
Conducted insightful performance reviews, led disciplinary actions, and initiated counseling initiatives to improve workforce performance
Developed comprehensive care plans, provided counseling on behavior management, coordinated outings, and facilitated client transitions to independent living, thus improving the quality of life for clients
Scheduled complex client services with families, caregivers, advocates, and caseworkers while demonstrating excellence in client care navigation
Facilitated an engaging and supportive environment that prioritized client dignity, implemented impactful programs, and built partnerships within the community to enhance clients' independence
Education
Associate of Arts - Psychology
Sacramento City College
Sacramento, CA
01-2027
Skills
Resource coordination
Meeting facilitation
Partnership development
Strategic planning
Relationship building
Organizational leadership
Effective leader
Compliance management
Operations oversight
Group and individual instruction
Staff development
Policy and procedure improvements
Staff management
Program leadership
Policy implementation
Procedure writing
Customer service experience
Safety protocols
Stakeholder engagement
Coaching and mentoring
Conflict resolution
Recruitment and hiring
Training and development
Community engagement
Documentation and reporting
Staff training
Innovation and creativity
Quality assurance
Administration
Community outreach
Regulatory compliance
Grant writing
Performance standards and analysis
Scheduling
Payroll oversight
Certification
Certified Dementia Care Coach and Trainer, Teepa Snow Positive Approach to Care, 01/01/23
Human Resources Management Certificate, University of the Pacific, 01/01/17
Federal Home & Community Based Services Waiver, Alta Regional Center, 01/01/17
Positive Behavior Support Intervention, Alta Regional Center, 01/01/16
Health Education for the Teacher, Alta Regional Center, 01/01/14
Classroom Management, University of the Pacific, 01/01/14
Timeline
Program Administrator
YoloCares’ Galileo Place Adult Day Program
01.2021 - 07.2024
Community Skills Instructor
Elk Grove Adult Community Training (EGACT)
01.2006 - 01.2021
Certified Dementia Care Coach and Trainer, Teepa Snow Positive Approach to Care, 01/01/23
Human Resources Management Certificate, University of the Pacific, 01/01/17
Federal Home & Community Based Services Waiver, Alta Regional Center, 01/01/17
Positive Behavior Support Intervention, Alta Regional Center, 01/01/16
Health Education for the Teacher, Alta Regional Center, 01/01/14
Classroom Management, University of the Pacific, 01/01/14
Associate of Arts - Psychology
Sacramento City College
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