Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Amy Melara

Irving,TX

Summary

Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Premera
09.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
  • Promoted positive work environment through active participation in team meetings and contributing ideas for organizational success.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining focus on finding resolution.

Insurance Verification Specialist

ReproMed Fertility Center
05.2022 - 09.2023
  • Ensured compliance with HIPAA regulations while managing sensitive patient information during verification process.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Updated patient records with accurate, current insurance policy information.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
  • Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
  • Assisted patients with understanding personalized insurance coverage and benefits.
  • Answered phone calls and messages for 1-physician fertility medical facility, scheduling appointments, and handling patient inquiries.

Assistant Front Desk Manager

Grand Hyatt DFW
08.2019 - 03.2021
  • Provided resources for training new employees and ongoing training for current staff.
  • Handled calls, maintaining professional demeanor while providing accurate information to potential guests.
  • Managed reservation system, accurately inputting guest details and booking information for smooth operations.
  • Maintained high level of service and hospitality, contributing to corporate service recognition for property.
  • Enhanced guest satisfaction by promptly addressing inquiries and resolving issues at front desk.
  • Proactively identified areas for improvement within department through observation of daily operations and staff interactions with guests.
  • Supervised front desk staff consisting of 3 employees.

Education

Associate of Science -

El Centro College
Dallas, TX
12.2024

High School Diploma -

Jack E Singley Academy
Irving, TX
03.2019

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Computer Proficiency
  • Payment Processing
  • Scheduling
  • Call Center Operations
  • Microsoft Outlook

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Customer Service Representative

Premera
09.2023 - Current

Insurance Verification Specialist

ReproMed Fertility Center
05.2022 - 09.2023

Assistant Front Desk Manager

Grand Hyatt DFW
08.2019 - 03.2021

Associate of Science -

El Centro College

High School Diploma -

Jack E Singley Academy

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Amy Melara