Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amy Melton

Amarillo,TX

Summary

To be a part of the team at Southwest Airlines where I can provide excellent customer service and hospitality. It is my passion to work for a company that shares my values such as integrity, compassion and fun. I have served as a caregiver throughout the years for my family members medical needs and was very fortunate to be able to do so. I am beyond excited that my families health has now stabilized, and I can fully commit to a meaningful, long-term career as a flight attendant.

Overview

16
16
years of professional experience

Work History

Lead Office Medical Specialist

Northwest Texas Healthcare
12.2020 - 12.2021
  • Supervised and managed all non clinical office operations and staff
  • Coordinated scheduling, documentation, insurance authorization and advocated for the patient if needed
  • Ensured that the patients needs and expectations were met

Lead Office Supervisor

Cierra Towing & Crushing
09.2018 - 07.2020
  • Provided exceptional customer service by addressing client concerns in stressful situations.
  • Maintained a clean, organized, and professional office environment to support maximum productivity.
  • Resolved personnel issues quickly by mediating conflicts and fostering open communication among team members.
  • Evaluated current office procedures, identifying areas for improvement, and implemented necessary changes to optimize workflow efficiency.
  • Upheld strict confidentiality standards when handling sensitive information or documentation.

Owner/Operator

Amarillo Hydrographics
12.2012 - 08.2015
  • Developed a processes to ensure the client a fun, interactive, and innovative hydrographic dipping experience.
  • Overseeing and performing every duty from the ground up including inventory management, customer relations and hospitality as well as community outreach.

New Patient Coordinator

Osborn Orthodontics
07.2010 - 05.2013
  • Welcomed new patients and guided them through the initial stages of their orthodontic journey. This included communication, education and administrative task.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.


District Sales Manager

Avon Products
04.2006 - 11.2008
  • Led sales operations, coaching and developed independent representatives.
  • Organized promotional events and interacted with community to increase sales volume.
  • Frequently spoke at public events in order to develop confident communicators and leaders.
  • Delivered results through motivation, recognition, and hands on mentorship.

Education

High School Diploma -

River Road ISD
Amarillo, TX

Skills

  • Excellent verbal and written communication
  • Calm and compassionate in high-pressure situations
  • Strong organizational and multitasking abilities
  • leadership and team coordination experience
  • Conflict resolution and problem-solving

Timeline

Lead Office Medical Specialist

Northwest Texas Healthcare
12.2020 - 12.2021

Lead Office Supervisor

Cierra Towing & Crushing
09.2018 - 07.2020

Owner/Operator

Amarillo Hydrographics
12.2012 - 08.2015

New Patient Coordinator

Osborn Orthodontics
07.2010 - 05.2013

District Sales Manager

Avon Products
04.2006 - 11.2008

High School Diploma -

River Road ISD

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