Amy Melton
Lamar,AR
Summary
Dynamic catering professional with a strong work ethic and exceptional customer service skills, honed at Chartwells. Proven track record in orchestrating high-profile events. Adept at maintaining food safety practices while ensuring guest satisfaction and team collaboration in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Catering
Chartwells
01.2025 - Current
- Maintained strict hygiene standards throughout the entire event catering process.
- Increased event bookings by developing and implementing creative marketing strategies for catering services.
- Orchestrated catering operations for large-scale events, ensuring timely and high-quality service.
- Collaborated with management to plan and execute successful catering events.
- Assisted in catering events, showcasing the restaurant''s culinary talents and expanding its clientele base.
- Coordinated with catering teams to provide exceptional food service, adhering to dietary restrictions as needed.
- Collaborated with kitchen staff to efficiently prepare large catering orders for special events.
- Orchestrated catering events for high-profile clients, consistently receiving commendable feedback.
- Processed large orders for special events and catering services.
Server
Alligator Rays
10.2024 - 04.2025
- Delivered exceptional customer service by efficiently taking orders and addressing inquiries
- Maintained cleanliness and organization of dining area to enhance guest experience
- Collaborated with kitchen staff to ensure timely food preparation and delivery
- Assisted in training new servers on menu knowledge and operational procedures
- Monitored guest satisfaction throughout service, proactively resolving issues
- Adapted to fast-paced environment, managing multiple tables simultaneously
- Supported team during peak hours, ensuring smooth workflow and customer satisfaction
Direct Care Worker
UCP
01.2020 - 05.2024
- Provided compassionate care to individuals with diverse needs, enhancing daily living activities and overall well-being.
- Assisted clients with personal hygiene, meal preparation, and medication management, ensuring adherence to care plans.
- Monitored client behavior and emotional state, reporting changes to healthcare professionals for timely intervention.
- Collaborated with multidisciplinary teams to develop personalized care strategies, improving client outcomes and satisfaction.
- Maintained accurate documentation of client progress, contributing to comprehensive assessments and care adjustments.
- Trained new staff on best practices in direct care delivery, enhancing team performance and service quality.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
Owner/Operator
Funky Junk Road Show
08.2013 - 07.2019
- Managed daily operations, ensuring seamless functionality and customer satisfaction.
- Developed and implemented efficient workflows to streamline business processes.
- Analyzed market trends to make informed decisions on product offerings.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
Education
High School Diploma -
Henry Sibley
Mendota Heights, MnSkills
- Food catering
- Catering support
- Special event catering
- Catering
- Catering events
- Event catering experience
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Memory retention
- Professional appearance
- Customer service
- Menu memorization
- High volume dining
- Team collaboration
- Service prioritization
- Food safety practices
- Quality control
- Point of sale operation
- Suggestive selling
Timeline
Catering
Chartwells
01.2025 - Current
Server
Alligator Rays
10.2024 - 04.2025
Direct Care Worker
UCP
01.2020 - 05.2024
Owner/Operator
Funky Junk Road Show
08.2013 - 07.2019
High School Diploma -
Henry Sibley