AMY MENDOZA
Providence,RI
Summary
A versatile Operations Supervisor with a talent for solving routine and complex business challenges using resourcefulness and creativity. Known for being a driven, dedicated, and hardworking leader, with a proven track record of streamlining operations and achieving impressive results.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operations Administrator
CleanWorks
03.2022 - 05.2024
- Oversaw production of an office staff of 8 managers and 10 technicians
- Served as a liaison between employees and upper management, addressing concerns promptly to maintain a positive work environment.
- Maintained accurate records related to financial transactions or personnel information ensuring confidentiality at all times.
- Increased productivity with organized and effective scheduling, task allocation, and resource management.
- Evaluated current operational practices and developed improvement strategies.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Assistant Project Manager
Prime
05.2021 - 03.2022
- Drafted contracts according to program and state guidelines
- Scheduled appointments and maintained updated calendar.
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
- Planned, monitored and analyzed project costs to meet financial goals.
- Managed subcontractor relationships effectively to ensure quality workmanship within deadlines and budgets.
- Developed and maintained project documentation for reliable records.
- Enabled accurate project tracking by maintaining up-to-date schedules, status reports, and budgets in project management software.
- Assisted in the change order process by reviewing requests for changes to specifications or budgetary allowances before submitting them for approval.
- Negotiated contracts and agreements with vendors for constructive supplier relations.
Inside Project Coordinator
Paul Davis
08.2018 - 11.2020
- Managed and Coordinated all administrative aspects of both Mitigation and Reconstruction Projects
- Maintained constant communication with Home Owners, Adjusters, and Third Party Vendors via both phone and email
- Maintained multiple databases with all up to date and accurate information pertaining to ongoing projects
- Created and maintained customer files throughout duration of jobs
- Identified customer needs and supplied them with service accordingly
- Provided administrative support to all levels of management
- Completed and updated all Third Party Vendor Applications yearly
- Maintained, organized and implemented all vendor guidelines
- Assisted with developing processes and procedures
- Scheduled appointments and maintained updated calendars for 8 Project Managers
- Maintained company licenses and certifications.
Executive Account Manager
Servpro
08.2017 - 06.2018
- Managed new and existing accounts
- Maintained constant communication with clients both in person and through email
- Negotiated contracts for both new and existing accounts
- Developed and executed new marketing campaigns
- Met both yearly and monthly sales goals
- Cross trained for Large Loss Response Team – Logistics and Billing.
- Achieved high client satisfaction by delivering exceptional account management services.
- Identified new business opportunities through market research and analysis, leading to successful expansion of client portfolios.
- Collaborated effectively with cross-functional teams to address client needs and drive business growth.
Office Manager
Servpro
04.2017 - 08.2017
- Oversaw the daily operations for the Warren office location
- Prepared and sent out invoices to customers
- Arranged itinerary for management when needed
- Provided administrative support to all levels of management in multiple locations
- Communicated job specifics with claims adjusters and customers
- Oversaw the daily scheduling for 4 Production Crew Chiefs and 8 Production Technicians.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Account Manager
Servizio
09.2010 - 08.2017
- Recruited, hired, mentored, trained and evaluated the work performance of all employees
- Managed and coordinated itinerary for all events with clients
- Monitored budgets for each event
- Processed account payables and receivables for the organization
- Launched and implemented new marketing strategies to help drive more development for the business.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Improved overall team productivity by implementing best practices in organization and time management.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Negotiated prices, terms of sales and service agreements.
Office Administrator
Dempsey Energy
11.2016 - 03.2017
- Coordinated the daily operations for both the HVAC service and oil department
- Created, dispatched, and tracked service and tickets until work was completed
- Reviewed and resolved inquiries regarding customer accounts
- Monitored the usage of the company’s gas card program
- Scheduled appointments for service with customers
- Programmed new computer software and trained staff.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, record keeping, and other administrative functions.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and administrative tasks.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
Operations Administrator
J Brian Day
07.2015 - 07.2016
- Provided administrative support to 4 Project Managers as well as upper management when needed
- Created and maintained customer files throughout the duration of the job
- Arranged itinerary for management when needed
- Monitored budgets for each job to ensure budget compliance
- Communicated job specifics with claims adjusters and customers
- Responded to all incoming calls for an organization that operates 24/7.
- Enhanced communication between departments through regular meetings, reports, and updates.
- Provided answers to customer questions via phone and email, typically within 4 hours.
- Facilitated collaboration across departments fostering teamwork resulting in successful completion of complex projects.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Executive Assistant Program -
Katherine Gibbs Academy
Providence, RISkills
- Office Management
- Training and Business Development
- Contract Negotiation
- Record/File Management
- Employee Relations
- Budget Management
- Calendar Management
- Team Building/Supervision
- Project Coordination
- Vendor Relations
Verbal and written communication
Customer Support
Profile - Experience
10 years, 15 years
Computer Experience
- Microsoft Office-Word and Excel
- Outlook
- Workcenter Office
- Workcenter Marketing
- Drybook
- Xactimate
- Xactanalysis
- Restoration Manager
- Docusign
- Encircle
Certification
- Executive Assistant Certification
Timeline
Operations Administrator
CleanWorks
03.2022 - 05.2024
Assistant Project Manager
Prime
05.2021 - 03.2022
Inside Project Coordinator
Paul Davis
08.2018 - 11.2020
Executive Account Manager
Servpro
08.2017 - 06.2018
Office Manager
Servpro
04.2017 - 08.2017
Office Administrator
Dempsey Energy
11.2016 - 03.2017
Operations Administrator
J Brian Day
07.2015 - 07.2016
Account Manager
Servizio
09.2010 - 08.2017
Executive Assistant Program -
Katherine Gibbs Academy
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