Amy Mendoza
Hobart,IN
Summary
Detail-oriented operations specialist known for enhancing workflow efficiency and compliance monitoring. Experienced in payment processing and training employees, committed to driving organizational success and optimizing operational processes.
Overview
16
16
years of professional experience
Work History
Operation Specialist
Peoples Gas
Chicago, Illinois
04.2003 - 08.2019
- Coordinated daily operations while ensuring compliance with safety regulations.
- Facilitated interdepartmental communication, improving workflow efficiency across teams.
- Created and managed daily and future employee schedules to ensure optimal coverage and resource allocation.
- Processed employee time off requests and recorded overtime accurately.
- Assisted in training new employees on operational processes and safety protocols.
- Trained new employees on product knowledge, company policies.
- Achieved call center performance metrics, including average speed of answer and call abandonment rate, while developing and conducting training for new tasks.
- Processed payments accurately and in a timely manner.
- Verified and identified customers and their accounts to ensure accurate assistance.
- Created, verified and closed out work orders after our street department completed the physical work and turned in the documentation.
Education
High School Diploma -
George Washington High School
Chicago, IL06-1993
Skills
- Compliance monitoring
- Payment processing
- Schedule management
- Operational performance
- Process documentation
- Customer relationship management
Timeline
Operation Specialist
Peoples Gas
04.2003 - 08.2019
High School Diploma -
George Washington High School