Amy Mesecke
105 Avrshire Lane ,Texas
Summary
Dynamic professional with a proven track record in enhancing customer service and sales performance, notably at Ross Dress for Less. Leverages exceptional communication skills and cash handling expertise to drive revenue and foster positive relationships. Demonstrated ability to adapt and excel in fast-paced environments, achieving significant improvements in customer satisfaction and operational efficiency.
Overview
2025
2025
years of professional experience
Work History
Cashier
City Of Tempe
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Improved efficiency, organized checkout area for optimal workflow.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Reduced processing errors by meticulously following transaction procedures.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Teacher's Assistant
Temple ISD
10.2024 - Current
- Prepared and maintained a tidy classroom environment to promote focus and productivity.
- Supported classroom activities by assisting teachers with lesson preparation and material organization.
- Organized educational resources to streamline access for teachers and students.
- Assisted in classroom management for creating a positive learning environment.
- Developed strong relationships with students to foster trust and open communication.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Maintained safety and security by overseeing students in recess environments.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Copied, organized and distributed classroom assignments or other paperwork.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Mentored and tutored individual students needing additional help.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
- Developed materials for classroom teachers to support instruction, lab work or in-class activities.
- Shared important information with students concerning upcoming assignments and tests.
- Taught courses under guidance of senior instructors.
- Maintained laboratory safety by demonstrating equipment and techniques.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Cultivated interpersonal skills by building positive relationships with others.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Gained strong leadership skills by managing projects from start to finish.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Delivered services to customer locations within specific timeframes.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Proven ability to develop and implement creative solutions to complex problems.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated leadership skills in managing projects from concept to completion.
- Provided professional services and support in a dynamic work environment.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Developed strong communication and organizational skills through working on group projects.
Clinic Aide
Killeen ISD
03.2014 - 10.2024
- Enhanced patient experience by providing friendly and efficient assistance during clinic visits.
- Contributed to effective communication between staff members by relaying important information promptly and accurately.
- Enhanced team cohesion by actively participating in staff meetings, sharing ideas, and offering constructive feedback on clinic operations.
- Eased the burden on administrative staff by handling incoming phone calls professionally while directing callers appropriately based on their needs or inquiries.
- Provided compassionate care to patients in distress, promoting a calm and supportive environment.
- Improved clinic cleanliness and reduced infection risk through thorough sanitization of equipment and surfaces.
- Collaborated with colleagues to optimize scheduling, resulting in reduced wait times for patients.
- Safeguarded patient confidentiality by adhering to HIPAA regulations during all interactions.
- Supported accurate record-keeping with diligent data entry and file management.
- Prevented medication errors by double-checking prescription details and discussing potential concerns with medical professionals before administering any medications.
- Supported overall clinic efficiency by completing assigned tasks promptly, offering assistance to colleagues as needed, and adapting to changing circumstances.
- Helped maintain a safe environment for both patients and staff through adherence to safety protocols and reporting potential hazards immediately.
- Streamlined clinic processes by organizing and maintaining supplies for easy access.
- Assisted medical professionals in administering treatments, leading to improved patient outcomes.
- Helped front desk staff register and process patients.
- Assisted with documenting clinic activities and updated medical records.
- Maintained adequate stock of medical supplies, equipment and forms in clinical areas.
- Protected patients by following strict HIPAA protection requirements and internal data security procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Measured patient pulse oximetry.
Sales
Ross Dress for Less
11.2022 - 12.2023
- Increased sales revenue by developing and implementing strategic sales plans.
- Boosted sales performance by implementing effective inside sales strategies and techniques.
- Boosted sales performance by developing and implementing effective direct sales strategies.
- Presented sales training methods, techniques, and ideas to sales staff.
- Supported the ad sales team with well-organized documentation, streamlining the sales process.
- Provided sales forecasts for product sales opportunities within assigned accounts.
- Collaborated with sales teams to develop targeted sales strategies that maximized revenue potential.
- Attended monthly sales meetings and quarterly sales trainings.
Education
High School Diploma -
Troy High School
Troy, TX05.1995
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash handling and management
- Customer relations
- Cash register operation
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Cash management
- Cash register systems
- Cash handling expertise
- Payment processing
- Product restocking
- Conflict resolution
- Product knowledge
- Refunds and exchanges
- Merchandise restocking
- Cash drawer balancing
- POS system operations
- Payment collection
- POS systems
- Staff training
- Refund handling
- Guest inquiries
- ID verification
- Attention to detail
- Currency counting
- Decision making aptitude
- Sales expertise
- Daily reporting
- Retail merchandising
- Product recommendations
- Drawer balancing
- Returns processing
- Point of sale operation
- Purchase assistance
- Point-of-sale system operation
- Order verification
- Reports and documents
- Point of sale proficiency
- Records maintenance
- Fraud prevention awareness
- Loss prevention
- Identification checks
- Loyalty program promotion
- Staff mentoring
- Proficient in software
- Payment posting
- Regulatory compliance
- Sales techniques mastery
- Multitasking and organization
- Organizational growth
- Clear communication
- Empathy and patience
- Inventory restocking
- Credit card processing
- Basic math
- Visual merchandising
- Upselling techniques
- Sales transactions
- Promotions and discounts
- Transaction handling
- Checkout monitoring
- Scanner operations
- Credit and cash transactions
- Hospitality and accommodation
- Merchandise exchange
- Exchanges processing
- Receipt handling
- Dependability and reliability
- Point-of-sale system
- Gift card handling
- Problem-solving
- Honest and dependable
Timeline
Teacher's Assistant
Temple ISD
10.2024 - Current
Sales
Ross Dress for Less
11.2022 - 12.2023
Clinic Aide
Killeen ISD
03.2014 - 10.2024
Cashier
City Of Tempe
High School Diploma -
Troy High School