Amy Messina
Sarasota,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Lead Hostess/Reservationist
Big Top Brewing Company
03.2024 - 11.2024
- Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
- Enhanced guest experience by efficiently managing reservations and seating arrangements.
- Developed strong rapport with guests, leading to a high rate of return visits and positive reviews.
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
Server/ Lead Hostess
Libby’s Neighborhood Brasserie
03.2024 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Hostess
The Ritz Carlton-Sarasota
03.2024 - 05.2024
- Upheld the restaurant and hotels high standards of etiquette, contributing to a refined dining experience for all guests.
- Implemented and committed to the Ritz Carlton Credo. Maintaining all 12 service values throughout all interactions between guests and fellow team members.
- Personalized service for regular guests by remembering their preferences and special occasions, fostering loyal customer base.
Shift Supervisor / Lead Hostess
Halcyon Hotel: Local Jones and BcGC Cocktail Bar
11.2022 - 01.2024
- Monitored and operated the flow and occupancy of the restaurant in order to seat guests in a timely manner.
- Proficient in both OpenTable and Tock applications
- Improved customer satisfaction by addressing concerns promptly and ensuring high-quality service from the night shift team.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Veterinary Assistant/ Receptionist/ Event Coordinator
Bay Road Animal Hospital
09.2018 - 09.2022
- Work alongside a staff of Veterinarians, and technicians to assist with tasks that involve keeping the vets/tech safe as well as assist doctor exams, surgical and dental procedures
- I am cross-trained on reception with duties that utilize a 5-hold phone line and veterinary specific software for scheduling and invoices
- Able to plan and organize events for the hospital, including community outreach work
Sales Associate
The Fitter- Art Gallery and Retail Shop
12.2017 - 08.2020
- Worked alongside artists and customers through both, buying and selling art, including proficient skills with a POS system, inventory, stocking, and creating and assembling creative displays
- Ability to safely package artwork for shipping as well as cleaning higher priced art
Physical Therapy Aide
Physical Therapy Options
02.2018 - 11.2019
- Assisted patient’s needs ranging from the ages of 8 months to 98 years of age
- Helped with safety and proper form when performing exercise plans for patients with injuries, pre/post-op and, or neurological conditions
- Applied skills such as communication and multi-tasking when working with up to 4 patients at a time
- Familiar with a patient 'POS' equivalent program
Sales Associate and Food Prep
Culinary Heights
10.2018 - 06.2019
- Prepared food for an array of dishes specific to catering and in-house orders, sometimes for parties of 50 persons or more
- Worked holiday hours, including skills adapted according to correct measurements of food or ingredients and conversions
Kennel Tech/ Grooming Assistant
Best in Show Pet Resort
06.2016 - 07.2017
- Performed tasks such as proper dog and cat feeding, relief, cleaning, safe play times that has up to 20-30 dogs at one time
- Was able to help assist with grooming procedures such as baths, brush and blowouts, nail trims, and holding for grooming with more with more difficult clients
Shop Manager
Woofer Wash-Self-Serve Dog Wash and Grooming
01.2008 - 12.2013
- Assisted customers with item selection, operated the cash register
- Monitored inventory, stocked shelves, scheduled appointments, and operated full hours of business, from open to close
Education
Bachelor’s Degree - Anthropology
University of Colorado
Skills
- Task Oriented
- Teamwork and Collaboration
- Detail Oriented
- Guest Engagement
- Phone Etiquette
- Attention to Detail
References
upon request
Timeline
Lead Hostess/Reservationist
Big Top Brewing Company
03.2024 - 11.2024
Server/ Lead Hostess
Libby’s Neighborhood Brasserie
03.2024 - 09.2024
Hostess
The Ritz Carlton-Sarasota
03.2024 - 05.2024
Shift Supervisor / Lead Hostess
Halcyon Hotel: Local Jones and BcGC Cocktail Bar
11.2022 - 01.2024
Sales Associate and Food Prep
Culinary Heights
10.2018 - 06.2019
Veterinary Assistant/ Receptionist/ Event Coordinator
Bay Road Animal Hospital
09.2018 - 09.2022
Physical Therapy Aide
Physical Therapy Options
02.2018 - 11.2019
Sales Associate
The Fitter- Art Gallery and Retail Shop
12.2017 - 08.2020
Kennel Tech/ Grooming Assistant
Best in Show Pet Resort
06.2016 - 07.2017
Shop Manager
Woofer Wash-Self-Serve Dog Wash and Grooming
01.2008 - 12.2013
Bachelor’s Degree - Anthropology
University of Colorado
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