Summary
Overview
Work History
Education
Skills
Timeline
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Amy Messina

Sarasota,FL

Summary

Dynamic individual with hands-on experience in customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Eager to learn and expand my knowledge on topics that can create a higher standard of service.

Overview

8
8
years of professional experience

Work History

Lead Patient Service Representative

AMA Healthcare Providers
11.2024 - Current
  • Managed multi-line phone system and built a rapport with patients through compassionate conversation and concise communication.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.

Lead Hostess/Reservationist

Big Top Brewing Company
03.2024 - 11.2024
  • Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
  • Enhanced guest experience by efficiently managing reservations and seating arrangements.
  • Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.

Server/ Lead Hostess

Libby’s Neighborhood Brasserie
03.2024 - 09.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.

Shift Supervisor / Lead Hostess

Halcyon Hotel: Local Jones and BcGC Cocktail Bar
11.2022 - 01.2024
  • Monitored and operated the flow and occupancy of the restaurant in order to seat guests in a timely manner.
  • Proficient in both OpenTable and Tock applications
  • Improved customer satisfaction by addressing concerns promptly and ensuring high-quality experience. With the ability to run an EXPO to maintain food quality and timely service.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Set positive tone for entire dining experience as well as developed a strong rapport with guests, leading to a high rate of return and positive reviews.

Veterinary Assistant/ Receptionist/ Event Coordinator

Bay Road Animal Hospital
09.2018 - 09.2022
  • Work alongside a staff of Veterinarians, and technicians to assist with tasks that involve keeping the vets/tech safe as well as assist doctor exams, surgical and dental procedures
  • I am cross-trained on reception with duties that utilize a 5-hold phone line and veterinary specific software for scheduling and invoices
  • Able to plan and organize events for the hospital, including community outreach work

Physical Therapy Aide

Physical Therapy Options
02.2018 - 11.2019
  • Assisted patient’s needs ranging from the ages of 8 months to 98 years of age.
  • Worked closely to assist exercise plans for patients with injuries, pre/post-op and, or neurological conditions- specifically special needs children.
  • Applied skills such as communication and ability to Familiar with a patient 'POS' equivalent program.
  • Implemented patient safety protocols and infection control practices for hygienic, compliant care.

Education

Bachelor’s Degree - Anthropology

University of Colorado

Skills

  • Appointment management
  • Organizational standards
  • Relationship building
  • Team collaboration
  • Multitasking and organization
  • Brand representation
  • Maintain compassion

Timeline

Lead Patient Service Representative

AMA Healthcare Providers
11.2024 - Current

Lead Hostess/Reservationist

Big Top Brewing Company
03.2024 - 11.2024

Server/ Lead Hostess

Libby’s Neighborhood Brasserie
03.2024 - 09.2024

Shift Supervisor / Lead Hostess

Halcyon Hotel: Local Jones and BcGC Cocktail Bar
11.2022 - 01.2024

Veterinary Assistant/ Receptionist/ Event Coordinator

Bay Road Animal Hospital
09.2018 - 09.2022

Physical Therapy Aide

Physical Therapy Options
02.2018 - 11.2019

Bachelor’s Degree - Anthropology

University of Colorado

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