Amy Middendorf

As the IT Director for Morrison County, I lead the technological vision and strategy to support county-wide operations, ensuring a secure, efficient, and forward-thinking digital environment. I align technology with organizational goals, foster a culture of continuous improvement, and deliver robust, user-friendly solutions. Strategic Leadership & Project Management: I orchestrate and execute the modernization of business procedures, including technology migrations that enhance system capabilities while minimizing disruption. I develop and present strategic business plans and project timelines to secure leadership buy-in and resource allocation. Operational Excellence: I drive operational efficiency by implementing a standardized ticketing system and a centralized documentation hub, which streamlines helpdesk operations and reduces issue resolution time. I evaluate and optimize existing systems, improving functionality and user experience. Cybersecurity & Compliance: I implement comprehensive cybersecurity measures and develop IT policies to protect sensitive data and ensure compliance with industry standards. Fiscal & Vendor Management: I manage the multifaceted IT budget, strategically allocating resources and negotiating cost-effective contracts with vendors. I regularly evaluate and recommend emerging technologies to leadership, aligning technology investments with organizational objectives. Team Development & Communication: I foster a collaborative environment by facilitating clear communication between IT, other departments, and external agencies. I develop performance metrics to assess team success and create development paths to upskill staff and enhance their career growth.

As the Network Operations Manager, I was responsible for the strategic planning, maintenance, and optimization of all mission-critical systems and projects for Morrison County. I focused on ensuring exceptional system performance, minimizing downtime, and aligning technology with business objectives. Strategic & Operational Management: I collaborated with stakeholders to define business requirements and align technology investments with organizational goals. I led multiple successful technology projects, ensuring minimal disruption to business operations and improving overall system capabilities. System Performance & Reliability: I proactively identified and resolved network issues, significantly reducing downtime. I also devised scripts and automation tools to boost system efficiency and streamlined purchasing processes through innovative procurement systems. Security & Maintenance: I remediated security vulnerabilities by applying software patches and replacing outdated solutions. I created a preventative maintenance schedule to reduce service disruptions and responded to after-hours emergencies to maintain continuous network uptime. Team Leadership & Training: I boosted team productivity through cross-training and provided coaching to enhance skills. I also developed and delivered new employee orientation to foster strong relationships between new hires and the IT department.

As a Technical Assistant, I provided essential support to Morrison County's operations, focusing on technical problem-solving, process optimization, and team collaboration. I was a key point of contact for technical issues and played a crucial role in improving overall efficiency. Process Improvement & Documentation: I streamlined workflows by creating and organizing technical procedures and documentation. This helped boost team productivity and ensure consistency. I also actively sought new methods to improve daily operations, from client communication to record-keeping. Technical Support & Problem-Solving: I delivered high-quality customer support by resolving technical problems and addressing inquiries. I installed hardware and software, and I researched common performance issues to provide faster, more accurate diagnoses. Administrative & Operational Support: I managed office supply inventory, coordinated with vendors and contractors, and streamlined invoice processing to ensure timely payments. I also maintained accurate records through diligent data entry and database management.

As a Support Specialist, I provided essential support to Morrison County's Jail operations. Focusing on accuracy, communication, problem-solving, as well as managing the inmate's "store" (px). I was a key point of contact for technical issues, clerical issues, and played a crucial role in improving overall efficiency. I managed office supply inventory, coordinated with vendors and contractors, and streamlined invoice processing to ensure timely payments. I also maintained accurate records through diligent data entry and database management.

• Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
• Tracked inmates through head counts, visitor logs and scheduled activities.
• Led intake and processing of inmates by handling paperwork, searches, interviews and fingerprinting.
• Received and accounted for personal possessions
• Prepared, processed and maintained forms, reports, logs, records and activity journals.
• Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
• Escorted inmates to and from cells, court, hospitals and medical appointments.