Amy Miell

Casey's

Cedar Rapids , IA

10.2013 - Current

Recruited, trained and supervised new employees.
Conducted daily store operations, including opening and closing procedures and cash handling.
Created weekly work schedules for store personnel.
Managed inventory tracking and physical inventory counts to minimize loss.
Resolved customer complaints in a timely manner.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Trained and mentored associates to teach daily tasks and procedures.
Managed daily banking activities such as deposits and withdrawals.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Monitored employee performance and identified performance gaps for corrective action.
Updated and maintained store signage and displays.
Monitored inventory levels and placed orders to restock shelves.
Established customer service standards and monitored staff compliance.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Strengthened work flow productivity by hiring, managing and developing top talent.
Performed regular price checks to ensure competitive pricing.
Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.

Summary