Amy Miller
Columbus,OH
Summary
Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.
Overview
7
7
years of professional experience
Work History
Front Desk Supervisor
Courtyard By Marriott Downtown Columbus
07.2022 - Current
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Prepared weekly employee work schedules for team members.
Front Desk Associate
Courtyard By Marriott Downtown Columbus
10.2020 - 07.2022
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Lead Bistro Attendant
Courtyard By Marriott
07.2015 - 09.2020
- Managed multiple tasks in high-volume environment.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Food ordering and maintaining standards.
Education
Business Management
Columbus State Community College
Columbus, OHHigh School Diploma -
Columbus Alternative High School
Columbus, OH06.1997
Skills
- Team Management
- Verbal and Written Communication
- Friendly and Relatable
- Effective Customer Service
Timeline
Front Desk Supervisor
Courtyard By Marriott Downtown Columbus
07.2022 - Current
Front Desk Associate
Courtyard By Marriott Downtown Columbus
10.2020 - 07.2022
Lead Bistro Attendant
Courtyard By Marriott
07.2015 - 09.2020
Business Management
Columbus State Community College
High School Diploma -
Columbus Alternative High School
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