Amy Miller
Amarillo,Texas
Summary
Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
House Cleaner
Susan Bailey
09.2018 - Current
- Maintained several customers' homes over the years and clean their homes weekly
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces
- Emptied trash cans and transported waste to collection areas
- Adhered to a professional house cleaning checklist.
Personal Assistant
Susan Bailey, Roby Mitchell
09.2018 - Current
- Kept detailed track of household and maintenance inventory and schedules
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation
- Displayed absolute discretion at handling confidential information
- Oversaw personal and professional calendars and coordinated appointments for future events
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business
- Provided assistance with medication management
- Handled incoming mail, bills and invoices and completed appropriate actions
- Entrusted to handle confidential and sensitive situations in professional matter
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping
- Facilitated transportation to and from appointments
- Helped clients to maintain independence and quality of life.
Front Office Manager
Amarillo i40 First Medical
02.2024 - 05.2024
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
Receptionist
Luster Insurance Agency
08.2023 - 02.2024
- Provided clerical support to company employees by copying, faxing, and filing documents
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Responded to inquiries from callers seeking information
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Conducted research to assist with routine tasks and special projects
- Offered technical support and troubleshoot issues to enhance office productivity.
Waitress
Hummer's
05.2023 - 08.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Bussed and reset tables to keep the dining room and work areas clean
- Folded napkins and prepared silverware sets to provide adequate supply for the host station
- Kept server areas clean and stocked to increase efficiency while working tables
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
- Bussed tables during busy periods to assist staff and quickly turn over tables
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Used cash registers and credit card machines to cash out customers
- Greeted new customers, discussed specials, and took drink orders
- Followed health and safety regulations relevant to the hospitality industry to minimize accidents, incidents and liability to restaurants
- Processed orders and sent to kitchen employees for preparation
Shipping and Receiving Office Manager
Impowered
08.2018 - 11.2022
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies
- Prepared shipping documents and invoices, processed payments, and fielded client questions
- Communicated with vendor representatives to resolve damaged shipments and item shortages
- Organized storage areas to optimize materials movements and minimize labor hours
- Pulled, verified, and packaged items for shipment
- Conducted counts and audits of inventories to identify and resolve discrepancies in records
- Reviewed and negotiated contracts with carriers to optimize shipping costs
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding
- Tracked production and quality control systems to proactively identify deficiencies
- Developed and maintained a knowledgeable and productive team of employees
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time
- Oversaw warehouse staff and maintain efficiency in a fast-paced environment
- Reduced worker accidents by implementing improved safety standards and monitoring procedures
- Organized records of vehicles, schedules and completed orders
- Divided and categorized cargo received and redirected shipments in response to customer requests.
Medical Assistant
Any Lab Test Now
08.2018 - 10.2020
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depletion
- Sanitized, restocked, and organized exam rooms and medical equipment
- Explained procedures to patients to reduce anxieties and increase patient cooperation
- Implemented care and efficiency improvements to support and enhance office operations
- Helped improve patient outcomes by educating and advising on relevant treatments and care
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Collaborated with medical and administrative personnel to maintain a patient-focused, engaging and compassionate environment.
Front Desk and Store Associate
ImPowered
01.2020 - 09.2020
- Answered multi-line phone systems and transferred callers to appropriate departments or staff members
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
- Answered guest questions and referred to local points of interest
- Performed basic daily bookkeeping tasks
- Maintained cleanliness and organization of the front desk area
- Helped customers to find the products that they are looking for
- Running knowledge of all of the products that were carried.
Fragrance Model
L'Oreal
06.2019 - 01.2020
- Promoted beauty products by posing for advertisement campaigns
- Researched promoted products to understand overall value proposition
- Maintained readiness for all jobs by keeping up with proper self-care and effective stress management strategies
- Utilized well-honed interpersonal and people skills to approach customers, engaging in conversation to promote products
- Demonstrated products to help customers make purchasing decisions on perfumes and fragrances
- Processed credit and debit card payments to complete purchases
- Built customer loyalty and retention by delivering excellent shopping experiences
- Monitored customers for signs of security concerns and escalated issues to management
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Applied extensive knowledge and training on perfume and scent products to educate prospects and customers
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions
- Listened to customer needs and desires to identify and recommend optimal products
- Maintained up-to-date knowledge of store sales, payment policies and security standards
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Child care worker
Hillside Christian Church
01.2017 - 04.2019
- Supported children's emotional and social development by encouraging positive self-concepts and understanding of others
- Communicated with parents regarding the child's behavior, daily activities, and concerns
- Taught children educational games to reinforce learning of alphabets and numbers
- Prepared and served nutritious and healthy meals and snacks
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs
- Enforced rules and managed behavior through developmentally appropriate discipline
- Maintained effective schedule balance between rest periods, active play, and instruction
- Led children in creative, athletic, and educational activities while maintaining a safe and orderly group
- Applied positive behavior management techniques to enhance social interactions and emotional development
- Assisted in potty training and other daily hygiene activities to support child development.
Barista
Starbucks
08.2015 - 12.2016
- Memorized recipes for specialty coffee beverages and seasonal offerings
- Recommended products based on solid understanding of individual customer needs and preferences
- Cleaned counters, machines, utensils, and seating areas daily
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment
- Trained new team members with positive reinforcement and respectful, encouraging coaching
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales
- Controlled line and crowd with quick, efficient service
- Maintained regular and consistent attendance and punctuality
- Operated espresso machines and commercial coffee brewers to create beverages
- Created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise
- Packaged bagels, muffins and other food items for customer purchase
- Prepared specialty drinks such as cappuccinos, lattes and mochas
- Learned special recipe items and seasonal offerings to best meet customer needs
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
- Helped management keep adequate supply on hand by notifying of shortages
- Minimized spoilage with proper use of first-in-first-out stock procedures
- Followed exact recipes for mixing and preparing beverage and food items.
Hostess and Food Runner
Boomerjacks
03.2015 - 07.2015
- Monitored seating area and checked restrooms regularly to keep spotless
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Cultivated positive guest relations by managing information and orchestrating speedy seating
- Supported servers, food runners, and bussers with keeping the dining area ready for every guest
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Answered customer questions about hours, seating, and menu information
- Provided adequate supply of place settings for tables and miscellaneous supplies for workstations to last throughout the assigned shift
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
Hostess
Kelly's Eastside
10.2014 - 12.2014
- Assigned patrons to tables suitable for needs and restaurant section rotation
- Cultivated positive guest relations by managing information and orchestrating speedy seating
- Supported servers, food runners, and bussers with keeping dining area ready for every guest
- Answered customer questions about hours, seating, and menu information
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Monitored seating area and checked restrooms regularly to keep spotless
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
Education
Associates degree - Nursing Prerequisites
Amarillo College
Amarillo, TexasHigh School Diploma -
Plano East Senior High School
Skills
- Sorting and Labeling
- Data Collection
- Administrative Support
- Customer Relations
- Reading Comprehension
- Microsoft Office
- Employee Training
- Customer Service
- Business Writing
- Training and Development
- Typing Proficiency
- Business Correspondence
- Time Management
- Office Management
- Phone Call Answering
- Customer and Client Relations
- Complex Problem-Solving
- Team Bonding
- Schedule Management
- Staff Motivation
- Critical Thinking
Timeline
Front Office Manager
Amarillo i40 First Medical
02.2024 - 05.2024
Receptionist
Luster Insurance Agency
08.2023 - 02.2024
Waitress
Hummer's
05.2023 - 08.2023
Front Desk and Store Associate
ImPowered
01.2020 - 09.2020
Fragrance Model
L'Oreal
06.2019 - 01.2020
House Cleaner
Susan Bailey
09.2018 - Current
Personal Assistant
Susan Bailey, Roby Mitchell
09.2018 - Current
Shipping and Receiving Office Manager
Impowered
08.2018 - 11.2022
Medical Assistant
Any Lab Test Now
08.2018 - 10.2020
Child care worker
Hillside Christian Church
01.2017 - 04.2019
Barista
Starbucks
08.2015 - 12.2016
Hostess and Food Runner
Boomerjacks
03.2015 - 07.2015
Hostess
Kelly's Eastside
10.2014 - 12.2014
Associates degree - Nursing Prerequisites
Amarillo College
High School Diploma -
Plano East Senior High School