Amy Miller
Lee's Summit,MO
Summary
Dynamic Mortgage Disclosure Desk Team Lead at FBC Home Loans, adept at enhancing team performance through coaching and mentoring. Proven track record in ensuring compliance with TRID regulations while delivering accurate disclosures. Strong attention to detail and conflict resolution skills drive operational excellence and improve team efficiency.
Overview
8
8
years of professional experience
Work History
Mortgage Disclosure Desk Team Lead
FBC Home Loans
Orlando, FL
02.2017 - Current
Lead and manage the daily operations of the Disclosure Desk Team
Assign tasks, monitor performance, and provide coaching and training.
Ensure team meets deadlines and quality standards
Ensure timely and accurate delivery of required initial disclosures and Change in Circumstances in compliance with TRID regulations
Monitor changes in regulations and adjust internal processes accordingly
Conduct audits of team members to ensure compliance
Coordinate with Sales and compliance team to obtain necessary data
Work with IT or vendors to resolve system related issues and implement enhancements
Generate reports to track disclosure timelines, errors and team performance
Create guides and procedures
Collaborate with Compliance, legal and QC teams as needed
Education
High School Diploma -
Truman High School
Independence, MOSkills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
Timeline
Mortgage Disclosure Desk Team Lead
FBC Home Loans
02.2017 - Current
High School Diploma -
Truman High School