Amy Miller

Collaborated with classroom teacher in second grade, supervising 20 students and conducting small group instruction.
Communicated daily with parents, colleagues, and administration via email and messaging app.
Administered medication to students as required by school policies.
Served as mentor for new staff, facilitating training and coordinating job responsibilities.

• Handled customer returns efficiently, minimizing loss and maintaining customer satisfaction through effective communication skills.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Reduced wait times by quickly processing transactions utilizing point-of-sale systems accurately and efficiently.
• Managed high call volume while maintaining a professional and friendly demeanor with all customers.

• Maintained confidentiality while managing sensitive personnel files and financial data.
• Administered all school accounting functions, including handling bank deposits.
• Answered multi-line phone system, greeting callers and facilitating communication with parents and staff.
• Prepared accurate professional correspondence, including memos, letters, and emails, on time.
• Managed daily report documents and invoices to ensure meticulous record-keeping.

• Handled day-to-day accounting processes at the school level to drive financial accuracy.
• Gathered financial information, prepared documents, and closed books. Was responsible for all school accounting including child nutrition and the PTO account.
• Completed daily cash functions like account tracking, payroll, budgeting, and cash, and banking reconciliations.

• Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
• Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
• Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
• Collaborated with teacher to create customized classroom environment integral to students' needs.