Amy Miller
Mantua,OH
Summary
Experienced with managing emergency call intake and dispatch coordination. Utilizes quick decision-making and clear communication to support emergency services. Track record of maintaining composure and efficiency during high-stress incidents.
Overview
10
10
years of professional experience
Work History
Auxiliary Police Officer
Mantua Police Department
Mantua, OH
05.2026 - Current
- Conducted routine patrols to deter criminal activity and ensure community security.
- Collaborated with law enforcement personnel during investigations and community events.
- Provided assistance to citizens in distress, demonstrating strong interpersonal skills.
- Completed documentation of incidents accurately for departmental records.
- Provided backup support for police officers on duty, increasing their efficiency in responding to emergencies.
- Adhered strictly to department policies and procedures when carrying out assigned duties, maintaining a high level of professionalism and integrity at all times.
Correctional Officer
North Royalton Police Department
North Royalton, OH
06.2025 - Current
- Monitored inmate behavior to ensure safety and compliance with facility regulations.
- Conducted regular security checks and inspections of cells and common areas.
- Responded promptly to incidents, de-escalating conflicts among inmates effectively.
- Maintained accurate documentation of daily activities and incident reports.
- Collaborated with law enforcement personnel to ensure operational efficiency during emergencies.
- Trained new officers on protocols, procedures, and safety measures within the facility.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
911 Emergency Dispatcher
Mantua Police Department
Mantua, OH
08.2024 - Current
- Operated multi-channel communication systems to receive and prioritize emergency calls.
- Assessed caller needs quickly to dispatch appropriate emergency services efficiently.
- Coordinated with law enforcement, fire, and medical personnel for timely responses.
- Maintained accurate records of calls and incidents using computer-aided dispatch (CAD) software.
- Provided clear instructions to callers in high-stress situations, ensuring effective communication.
- Monitored radio communications to assist officers in the field with real-time information.
- Trained new dispatchers on protocols and procedures to enhance team performance.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
Dental Receptionist
Metro Health Hospital
Cleveland, OH
01.2016 - 11.2018
- Managed patient scheduling and appointment confirmations to optimize daily operations.
- Handled patient inquiries and concerns, ensuring a positive experience at all times.
- Processed insurance claims and verified patient eligibility efficiently to minimize billing errors.
- Coordinated with dental staff to streamline patient flow and enhance service delivery.
- Maintained accurate patient records using electronic health record systems for compliance and efficiency.
- Oversaw daily front desk operations, mentoring junior staff to uphold service standards and protocols.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
Education
OPOTA Corrections Academy - Corrections Officer
Kent State University
Warren, OH04-2026
High School Diploma -
Cardinal High School
Middlefield, OH05-2015
Medical Secretary - Medical Secretary
Cleveland Institute of Dental And Medical Assistants
Mentor, OH01-2016
Skills
- Memory retention
- Situational awareness
- Typing speed
- Information gathering
- Critical thinking
- Works Well Under Pressure
- Teamwork and collaboration
- Call management
- Police and fire procedures
- Multitasking and prioritization
Timeline
Auxiliary Police Officer
Mantua Police Department
05.2026 - Current
Correctional Officer
North Royalton Police Department
06.2025 - Current
911 Emergency Dispatcher
Mantua Police Department
08.2024 - Current
Dental Receptionist
Metro Health Hospital
01.2016 - 11.2018
OPOTA Corrections Academy - Corrections Officer
Kent State University
High School Diploma -
Cardinal High School
Medical Secretary - Medical Secretary
Cleveland Institute of Dental And Medical Assistants