Amy Miller
Negaunee,MI
Summary
To obtain a position that will enable me to utilize my strong organizational skills, educational background, and ability to work well with people in a career that is fast paced and rewarding.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Service Delivery Lead
Easy Ice LLC
Marquette, MI
07.2021 - Current
- I am responsible for answering incoming phone calls, troubleshooting with the customer, opening work orders for machines that need repair, working with the providers to get technicians scheduled and onsite. Ordering parts, and ice for repairs. Ensuring my team on the night shift is up the date with all business changes, providing assistance where needed, speaking with escalated customers in a professional manner. Ensuring my team follows Easy Ice rules and company expectations.
Pre-Arrival Coordinator-Admitting
UP Health Systems
Marquette, MI
06.2019 - Current
- My day is spent building patient accounts, verifying insurances, contacting patients to schedule various procedures. Confidentiality, attention to miniscule detail are among some of the essential importance of the job, as we are dealing with patients health, and safety.
Support Specialist
Superior Contact
Marquette, MI
10.2007 - 05.2019
- I have worked in a number of positions within the company, from Telecommunications to our Energy and Gas services. Currently, I am a support specialist. In my position I am the "go to" in assisting the Customer Service Representatives with questions, concerns, or difficult customers. I am extremely familiar with Excel, as well as Microsoft word. In all the positions I have held, data entry, attention to detail, and complete and accurate work have been very important.
Direct Care Worker
Adult Learning Systems
Marquette, MI
03.2004 - 10.2004
- In this position I did a lot of everyday cleaning, cooking, and just day to day care for the 7 residents that lived at the home, in addition to some off site homes.
Education
Medical Receptionist - Medical Receptionist
Career Academy of Mqt
Marquette, MI03-2006
Negaunee High School -
Negaunee High School
Negaunee, MI06-2002
Skills
- Phone communication
- Typing
- Billing
- Payments
- Telecommunication
- Medical Office Experience
- Insurance Verification
- Medical Scheduling
- Medical Records
- Patient Care
- HIPAA
- Medical Terminology
- Medical Receptionist
- Excellent phone
- Excellent typing
Certification
CPR
Additional Information
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Determining charges for services requested, collect deposits or payments, or arrange for billing.
- Contact customers to respond to inquiries or to notify them of results and any planned adjustments.
- Refer unresolved customer grievances to designated departments for further investigation.
- Meet deadlines with complete and accurate information.
- Supervisory experience of 20 or more employees.
Timeline
Service Delivery Lead
Easy Ice LLC
07.2021 - Current
Pre-Arrival Coordinator-Admitting
UP Health Systems
06.2019 - Current
Support Specialist
Superior Contact
10.2007 - 05.2019
Direct Care Worker
Adult Learning Systems
03.2004 - 10.2004
Medical Receptionist - Medical Receptionist
Career Academy of Mqt
Negaunee High School -
Negaunee High School