Amy Mink
Somerset,KY
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
City Of Somerset
Somerset, Kentucky
02.2012 - Current
- Developed positive relationships with customers through friendly interactions.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
City Clerk
City of Burnside
Burnside, Kentucky
10.2005 - 01.2011
- Prepared agendas for municipal meetings, maintained records of all resolutions passed by the council and kept an accurate record of all votes cast.
- Attended City Council meetings and recorded minutes of proceedings.
- Processed applications for various city permits, licenses and zoning changes in accordance with local ordinances.
- Organized public hearings on proposed legislation or development projects and provided input into decisions made by the governing body.
- Conducted research on issues related to local laws, regulations and policies.
- Provided administrative support to the Mayor and City Council members, including responding to inquiries and requests for information.
- Served as notary public and issued various permits and licenses.
- Typed and proofread correspondence, distributed and filed official forms and scheduled appointments.
- Prepared ordinances, resolutions and proclamations to be executed, recorded, archived and distributed.
Education
High School Diploma -
Southwestern High School
Somerset, KY06-1994
Skills
- Report Generation
- Scheduling
- Appointment Scheduling
- Consultative Sales
- Data Entry
- Documentation
- Active Listening
- Payment Processing
- Multi-Task Management
Timeline
Customer Service Representative
City Of Somerset
02.2012 - Current
City Clerk
City of Burnside
10.2005 - 01.2011
High School Diploma -
Southwestern High School
Similar Profiles
Emily SaucedoEmily Saucedo
Aftercare Teacher at Somerset City Arts AcademyAftercare Teacher at Somerset City Arts Academy
Emily SaucedoEmily Saucedo
After-School Care Teacher at Somerset City ArtsAfter-School Care Teacher at Somerset City Arts
SAILI HERNANDEZSAILI HERNANDEZ
Principal at Somerset Academy Bay and Somerset Academy KendallPrincipal at Somerset Academy Bay and Somerset Academy Kendall
Rachyl WilsonRachyl Wilson
Social Media Marketing /Scan Technician at Somerset Family ChiropracticSocial Media Marketing /Scan Technician at Somerset Family Chiropractic
Sydney MarlarSydney Marlar
Community Support Associate at Brighter Future Therapy CenterCommunity Support Associate at Brighter Future Therapy Center