Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Amy Minshall

Marion

Summary

Dynamic Collections Professional with a proven track record at Discover Financial, specializing in customer negotiation and dispute resolution. Consistently achieved monthly collection targets through the implementation of effective strategies while ensuring compliance with debt collection regulations. Expertise in accounts receivable and billing processing enhances the ability to deliver exceptional customer service and drive results in high-pressure environments. Aiming to leverage these skills to contribute to a results-driven team.

Overview

15
15
years of professional experience

Work History

Lead Collections Specialist

Discover Financial
Whitehall
07.2024 - 02.2025
  • Processed credit card payments when necessary and updated customer accounts accordingly.
  • Negotiated payment plans with customers in order to reduce delinquencies and maximize cash flow.
  • Maintained accurate records of all collection activity in the company's database.
  • Resolved customer inquiries related to billing statements, account balances, and payment options.
  • Participated in weekly meetings with senior management discussing various strategies for improving collections performance.
  • Monitored daily workloads ensuring that tasks were completed within established timeframes.
  • Adhered strictly to all relevant laws pertaining to debt collection practices.
  • Achieved monthly collection targets through effective negotiation techniques.
  • Accepted and processed customer payments and applied toward account balances.
  • Received payments and posted amounts to customer accounts.
  • Answered customer questions regarding account discrepancies or problems.

Accounts Receivable/payable

Precision Appliance of Florida
07.2016 - 05.2024
  • Maintained accurate records of accounts receivable and payable transactions.
  • Reviewed purchase orders for accuracy prior to entering into accounting system.
  • Maintained accurate records of all transactions in accordance with company policies and procedures.
  • Managed customer accounts by responding to inquiries, resolving disputes and processing adjustments as needed.
  • Generated customer billing statements on a regular basis and monitored payment status.
  • Monitored accounts payable aging report ensuring timely payment of outstanding invoices.
  • Researched discrepancies between customer invoices and payments received.
  • Coordinated with other departments in order to resolve any issues related to Accounts Receivable and Payable activities.
  • Processed invoices, payments and other financial documents accurately and in a timely manner.
  • Provided support to internal departments regarding Accounts Receivable and Payable matters.
  • Prepared monthly aging reports for collection purposes.
  • Developed systems and procedures that improved efficiency within the department.
  • Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
  • Handled high-volume invoice processing with minimal supervision.
  • Handled accounts payable and receivable, including invoicing and payment processing.

Resolutions Department Supervisor

Freight Center
Palm Harbor
01.2010 - 10.2015
  • Resolved customer complaints in a timely manner.
  • Trained employees on new processes or procedures as needed.
  • Developed and implemented departmental policies and procedures.
  • Assisted customers via telephone inquiries related to their specific claim status or general questions about the company's services.
  • Resolved complex issues associated with denied or underpaid claims through negotiation with payers.
  • Maintained accurate records of all processed claims in accordance with departmental requirements.
  • Processed a high volume of incoming claims in accordance with established policies and procedures.
  • Provided exceptional customer service by addressing inquiries promptly and professionally.
  • Entered claim information accurately into database systems.
  • Identified and flagged suspicious claims for further investigation.

Education

GED/High School Equivalent -

Land O Lakes High School

Skills

  • Accounts receivable
  • Accounts payable
  • Billing processing
  • Customer negotiation
  • Dispute resolution
  • Payment tracking
  • Customer service
  • Problem solving
  • Collections best practices
  • Goal-oriented mindset
  • Customer research
  • Documentation skills
  • Credit and collections

References

References available upon request.

Timeline

Lead Collections Specialist

Discover Financial
07.2024 - 02.2025

Accounts Receivable/payable

Precision Appliance of Florida
07.2016 - 05.2024

Resolutions Department Supervisor

Freight Center
01.2010 - 10.2015

GED/High School Equivalent -

Land O Lakes High School

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