Amy Mohr
Maggie Valley,NC
Summary
Dynamic corporate communication and project management professional with extensive experience in communication, storytelling, strategy, and performance improvement. Successfully enhanced recruitment effectiveness through innovative training programs and data-driven coaching, achieving high employee engagement. Proven project management expertise and adaptability in developing impactful tools that elevate customer experience and team performance. Innovative team member, known for high productivity and efficiency in tasks. Possess specialized skills in communication, branding, employee engagement strategies, project management, and performance assessment tools. Excel using communication skills, adaptability, and leadership to foster team environments that promote success.
Overview
31
31
years of professional experience
Work History
Senior Training Development Specialist
Atrium Healthcare
Monroe, NC
02.2010 - 04.2019
- Crafted clear communication for weekly/quarterly data presentations and team meetings.
- Developed a communication plan for the rollout of a new data delivery platform. Partnered with corporate patient experience to develop and deliver training for the new platform.
- Managed Behavioral Interviewing project for new ER facility, enhancing recruitment effectiveness.
- Developed and delivered interviewing training sessions for team members, onboarding new hires successfully.
- Utilized data to assess and adjust processes for ongoing success of interviewing strategy.
- Integrated recruitment and training, achieving high teammate engagement and patient experience ratings.
- Conducted regular meetings with senior leadership, providing 360 feedback and real-time coaching.
- Delivered weekly goal reports, implementing change management strategies to improve patient care.
- Provided one-on-one coaching based on peer review and employee engagement data, enhancing overall performance.
- Partnered with corporate Patient Experience to rollout corporate training initiatives.
Training & Development Specialist, Corporate Patient Experience
Atrium Healthcare
Charlotte, NC
09.2008 - 05.2010
- Created a suite of specialized, branded educational tools focused on teaching proven patient experience tactics; developed and facilitated classes, trained super-users at satellite locations, and served as a liaison between regional facilities to adapt best practices as appropriate for each market.
- Monitored patient experience data for teams and hospital facilities, and coached for improvement.
- Trained as a patient care data assessment platform super user, I trained leaders to use new data mining products to assess areas of opportunity in specific areas of care.
- Used observation and interview skills to assess training needs, and develop targeted solutions.
- Ensured all communication content and materials met department and facility branding standards.
Organizational Development Consultant, Corporate Organizational Development
Atrium Healthcare
Charlotte, NC
04.2006 - 03.2008
- Analyzed leader feedback and teammate engagement data.
- Worked as a team member to assess and develop an 8-week leadership program based on data. Led participants through a recurring, consistent 8-week leadership development program.
- Provided individual coaching to leaders as needed during and after the leadership development program.
- Developed custom courses for teammates as determined by needs assessment, focus groups, data collection, and observation.
- Customized and delivered communication, behavioral interviewing, diversity, change management, gender communication, conflict resolution, and interpersonal courses in accordance with corporate branding standards.
- Used MBTI, Change Style Indicator, and 360-degree feedback tools to identify areas of improvement, and coached as needed.
- Provided team-building and coaching resources as needed on an ad hoc basis.
- Determined needs via data collection and assessment, interviews, and on-floor observations in tandem with senior leadership requests.
- Facilitated weekly new teammate orientation; coordinated schedule and content for orientation.
- Ensured content and materials met with department and facility branding standards.
- Worked with corporate OD team to assess, update and deliver ongoing learning and coaching tools.
Organizational Development Consultant, Organizational Development
Wake Forest University Baptist Medical Center
Winston-Salem, NC
06.1998 - 04.2005
- Managed and facilitated weekly orientation for new teammates, coordinated the schedule and content, and assessed and revised the content as needed.
- Managed the yearly employee engagement assessment project: liaised with our vendor throughout the entire project, developed a customized segment of the survey product, partnered with IS and the vendor to develop an in-house data delivery platform, delivered results via reports and in-person presentations, trained leaders to utilize the results delivery platform, led and then summarized teammate focus groups to assess improvement opportunities, and recommended next steps for improvement. Met all deadlines for this project over several years.
- Provided leadership development coaching via employee engagement results, focus groups, and observation.
- Developed and delivered custom education programs for intact teams.
- Scheduled and led classroom-based learning for teammates and the facility. Topics included Dynamics of Interpersonal and Team Communication, Diversity, Gender Communication, and Conflict Resolution.
Administrative Assistant, Finance, Promoted to Internal Consultant, ICRP department
Barnett Bank
Jacksonville, Florida
01.1988 - 01.1996
- Completed all administrative tasks for VP, Finance, and his team.
- Prepared and delivered quarterly ICRP reports for regional banks in accordance with regulatory standards; followed up with bank leaders to determine and resolve discrepancies.
- Worked with regional banks to ensure compliance with audit and regulatory standards.
- Ensured cyclical deadlines were met and banks were in line with regulatory requirements.
Education
Master of Science - Organizational Development and Change
Pfeiffer University
Charlotte, NC05.2008
Bachelor of Science - Organizational Communication
University of North Carolina, Greensboro
Greensboro, NC06.1998
High School Diploma -
Chenango Valley High School
Binghamton, NY06-1985
Skills
- Communication strategy and planning
- Performance improvement and metrics
- Project management and leadership
- Team coaching and development
- Storytelling, branding and messaging
- Adaptability and reliability
- Employee engagement and feedback analysis
- Needs assessment and learning strategies
- Clear verbal and written communication
Timeline
Senior Training Development Specialist
Atrium Healthcare
02.2010 - 04.2019
Training & Development Specialist, Corporate Patient Experience
Atrium Healthcare
09.2008 - 05.2010
Organizational Development Consultant, Corporate Organizational Development
Atrium Healthcare
04.2006 - 03.2008
Organizational Development Consultant, Organizational Development
Wake Forest University Baptist Medical Center
06.1998 - 04.2005
Administrative Assistant, Finance, Promoted to Internal Consultant, ICRP department
Barnett Bank
01.1988 - 01.1996
Master of Science - Organizational Development and Change
Pfeiffer University
Bachelor of Science - Organizational Communication
University of North Carolina, Greensboro
High School Diploma -
Chenango Valley High School