Amy Monroe
Greenville,Michigan
Summary
Demonstrate strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Bring positive attitude and commitment to continuous learning and growth.
Detail-oriented with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Experience in service coordination and support. Expert at conducting assessments, developing individualized care plans, and coordinating referrals. Upbeat and encouraging with attention on modeling and coaching appropriate behavior and practices.
Overview
10
10
years of professional experience
Work History
Volunteer
Home Care Aid
08.2023 - 11.2024
- Prepared and cooked meals, ensuring nutritional standards and dietary preferences were met.
- Maintained cleanliness and organization of facilities through regular cleaning.
- Maintained clean, neat, and operational facilities to serve program needs.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
- Provided emotional support and companionship to elderly in community homes.
- Conducted shopping errands to ensure availability of necessary supplies.
- Supported animal welfare, caring for animals.
CALL CENTER REPRESENTATIVE
Trinity Broadcast Network
08.2022 - 03.2023
- Provided callers with individualized care tailored for their specific needs
- Handled numerous crises calls, providing proper care, and reporting
- De-escalating unstable callers and referring to proper care according to needs
- Calling authorities and reported mandated calls
- Assist 100+ customers per day, providing successful solutions in a polite empathetic manner using active listening to ensure caller satisfaction
- Transfers to other departments and offering current promotions
- Maintain strong company product and service knowledge to better assist callers with concerns, questions and general education
- Updating customer databases and gathering information at fast pace within multiple company software systems
- Multitasking between multiple databases at the same time
- Train new employees in data entry, how to converse with customers and new technologies
- Logging calls, emails, and voicemails
SALES ASSOCIATE
Dennis Uniform
04.2015 - 12.2019
- Provided a high level of customer satisfaction to ensure a positive experience
- Interacted with parents and kids providing proper fitting with clothing and dealing with returns
- Operated the cash register with transactions, backorders, and returns
- Led shipment and receiving of merchandise at the store
- Managed and operated logo transfers when products were not available for customers on the floor
- Expanded my expertise in product management through warehouse distribution and inventory counts
SALES ASSOCIATE
Banana Republic
11.2016 - 03.2018
- Ensured customers were delighted with every part of their shopping experience, from the initial greeting through purchase
- Assisted customers on the main floor with selecting apparel for themselves and others
- Monitored store merchandise and kept store stocked and organized
- Assisted and consulted customers in the fitting rooms with size and styles that fits their build best
- Maintained the cleanliness of the store
- Managed conflicts and resolved complaints whenever customers expressed a grievance
Education
Some College - Nursing, Psychology
Sierra College
Rocklin, CASkills
- Bilingual: Russian and English
- Leadership skills
- Teamwork and Collaboration
- Cultural awareness
- Customer Service
- Conflict Resolution/ Problem Solving
- Excellent analytical, decision-making and organizational skills
- Strong typing capabilities and PC proficiency
- Relatability with customers
- Time/Business management
- POS System Operation
- Merchandising
- Ability to multitask simultaneously between multiple databases and softwares: POS system, Ring Central, Wufoo forms, powerpoint, excel
- Teamwork and collaboration
- Organized and efficient
Timeline
Volunteer
Home Care Aid
08.2023 - 11.2024
CALL CENTER REPRESENTATIVE
Trinity Broadcast Network
08.2022 - 03.2023
SALES ASSOCIATE
Banana Republic
11.2016 - 03.2018
SALES ASSOCIATE
Dennis Uniform
04.2015 - 12.2019
Some College - Nursing, Psychology
Sierra College
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