Amy Monroe

• Co-founder of growing machine service/repair business within the stone fabrication industry, responsible for Farnese bridge saw/CNC machine installation for national distributor GranQuartz.
• Spearheading administration and operations resulted solution development that created new customer service division for capitol equipment as an extension of Granquartz to manage critical issues across 300+ customer base.
• Highly responsive first point of contact managing all incoming service issues effectively collaborating cross-functionally with service tech to identify machine issue and manage repair plan back with customer minimizing machine down-time, increasing distributor satisfaction.
• Negotiate pricing/payment process; coordinate scheduling across tech/distributor/customer; book travel accomodations cost-effectively.
• Created and implemented marketing campaigns that target new market segment among aged machinery 'preventative maintenance program' and saw upgrades increased revenue 30% YTD and allows for additional job-pairings to get the most out of demographic area.
• Manage overhead budget meticulously tracking P&L trends and adjusting cost-saving practices to maximize ROI.
• Built company website via wix design integrating CRM tools, scheduling, centralizing customer documents and enable direct invoicing/payment process; serves as advertising platform, and show distributor(s) endorsement [currently under review for final approval]; capability tool for Stone-Ops as I transition off the business.

• Exceeded sales revenue target creating > $480K profit 2018-2019 through smart prospecting, competitively closing new clients, growing volume with current customers, and consistently delivering results as promised against key measures; FTL, flatbed, oversized freight.
• Managed and trained team of 4 assistant brokers to ensure each step of shipment process was accurate in system, tracked progress of each load for early resolution to supply chain issue, negotiated carrier rates aggressively mindful of market trends, communicated driver instructions.
• Received year-end award 'Best In Class' brokers 1-3 years division.
• Received year-end award 'Over $400K in Brokerage Revenue Club'.

• Single point of contact for customer ordering operations for eight food channel corporations for southwest US sector and top three secondary market customers national accounts ensuring accurately processed 800+ EDI orders monthly.

• Conducted diverse consumer research for Beauty Care GBU testing consumer likeability, usage behavior, and product efficacy to guide product development and provide legal data for claim development.
• Owned Visual Attribute Testing (VAT) for skin care Olay Total Effects line analysis supported legal claim "Fights 7 Signs of Aging" executed 90 studies.
• Owned Sensory Analysis Acceptance Testing (SAA) across all P&G beauty care product line up executed 45 studies.
• Meticulously created study in Compusense program, recruited outside panelist, prepped blind study product samples, drafted and communicated study instructions to panelist.
• Analyzed data, interpreted study results back to project team that influenced product direction for PD, R&D, and Brand team.
• Managed 8-10 contracted employees at any given time to assist carrying out study needs; coordinated weekly schedule, processed timesheets, communicated work plan instructions.

• 1 rated in double-hatted role as head of Global Surface Care Marketing Administrative Team delivering initiatives that supported both the people and the business during the global roll-up combining WE/NA teams.
• Independently executed complex calendar management across multiple times zones for Global SC Franchise Leader, NA SC Marketing Director, and 2 Brand Managers Swiffer/Mr. Clean; gate-keeper and go-to for 11 creative agencies globally, and cross-functional leaders.
• Coordinated large group offsites and townhall meetings of 55+ attendees ensuring meeting logistics, presentations, catering/set-up cost-effectively and attention to detail.
• Meticulously organized 15+ international trips with challenging multi-stop destinations for leadership team executed for seamless travel.
• Managed expense reports utilizing SAP; tracking and forecasting across 4 cost centers met target savings each fiscal year.
• Tracked product initiative-gate progress from product concept to launch, as well advertising and media plans for leadership approval this leveraged cohesive brand planning and budget forecasting.
• Spearheaded Mr. Clean HomePro sale sample project on tight timing for 13 customer teams enabling sell-in at Lowes.

Received 'Power Of You' Surface Care award for Leadership and Agility (JFM ‘09)

• Built and deployed Surface Care Team site >27 members utilized weekly instantly increasing team capacity and focus with centralized key documents, project tracker per initiative, and streamlined agenda management across 5 standing meetings weekly.

Received Home Care Organization Award for Leadership and Stewardship (AMJ '09)

• Led annual Work & Development Plan process for HC marketing, managed communication, highly sensitive documents, and timeline management for employee/manager contributions resulted in meeting GBU deadline for rating process for 55+ employees.

• Managed Incoming consumer calls regarding product complaints, inquiries, and testimonials reporting qualitative and quantitative data to consumer, product development, and brand downstream.