Amy Montoya

Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers. Skilled call center professional versed in customer support protocols for large group, corporate, and government reservations. Brings extensive high-call volume experience working with corporate, government, and general consumers. Superior computer skills and telephone etiquette. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.