Amy Montoya Galloway

• Oversaw daily operations of the medical practice such as staffing schedules, inventory management, office upkeep ensuring an organized work environment conducive to efficiency and patient satisfaction.
• Conducted regular staff meetings to facilitate open communication channels among team members leading to improved collaboration and problem solving.
• Assisted with regulatory issues such as compliance.
• Enhanced staff productivity through implementation of effective training programs and performance evaluations.
• Handled job duties for staff members which were unavailable or out of office.
• Monitored key performance indicators regularly, identifying areas requiring improvement and implementing targeted action plans.
• Increased revenue generation by identifying opportunities for practice growth through expansion of services or acquisition of new patients.
• Consulted with healthcare professionals on business decisions.
• Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
• Ensured proper maintenance of facility, coordinating repairs and upgrades as needed for optimal functionality and safety.
• Collaborated with marketing team to develop strategies for promoting practice''s services within the community, resulting in increased brand awareness and patient referrals.
• Ensured adherence to all relevant laws and regulations governing medical practices by staying informed on changes in the industry landscape and updating policies accordingly.
• Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
• Boosted staff morale by offering constructive feedback and specific direction.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.

Ordered all office supplies and kept check on inventory levels.

• Conducted regular staff meetings to facilitate open communication channels among team members leading to improved collaboration and problem solving.
• Oversaw daily operations of the medical practice such as staffing schedules, inventory management, office upkeep ensuring an organized work environment conducive to efficiency and patient satisfaction.
• Supervised team of 20office personnel.
• Developed and maintained policies and procedures to ensure compliance with healthcare regulations, resulting in successful audits from regulatory bodies.
• Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
• Managed budget for the medical practice, reducing overhead costs through careful resource allocation and vendor negotiation.
• Established strong relationships with vendors for medical supplies and equipment, negotiating favorable contracts to reduce operational expenses.
• Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
• Enhanced staff productivity through implementation of effective training programs and performance evaluations.
• Implemented electronic health record system, improving data accuracy and accessibility while reducing paperwork burden.
• Handled job duties for staff members which were unavailable or out of office.
• Monitored key performance indicators regularly, identifying areas requiring improvement and implementing targeted action plans.
• Oversaw accounting, budgeting, and financial reporting.
• Increased revenue generation by identifying opportunities for practice growth through expansion of services or acquisition of new patients.
• Managed 20 employees with various personalities and from different cultures for large 6 provider practice.
• Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
• Created and implemented organizational policies and procedures.
• Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
• Provided supervision and management to team of support personnel.
• Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.

• Followed all company policies and procedures to deliver quality work.
• Under direct physician supervision, programmed deep brain stimulation implants.
• Administered medications under physician supervision.
• Collected patient information for billing processing.
• Educated patients about medications, procedures, and physician's instructions.
• Maintained inventory and product expiration logs to record updated documentation for tracking purposes.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
• Called and faxed pharmacies to submit prescriptions and refills.
• Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
• Managed inventory of medical supplies and equipment to maintain optimal clinic operations.
• Obtained client medical history, medication information, symptoms, and allergies.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Oriented and trained new staff on proper procedures and policies.