Amy Moore
Jacksonville,FL
Summary
Dedicated, diverse, and compassionate Registered Nurse (RN) with progressive advancing career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle challenging diagnoses, mental/physical behaviors, psychosis and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Registered Nurse-Staff Development Coordinator
Life Care
08.2023 - Current
- Diligently designed 50 or more specialized training programs for healthcare professionals in intellectual developmental disability/elderly care ensuring alignment with industry standards and patient needs
- Partnered with stakeholders to secure additional resources, supporting skilled, compassionate workforce and enriching learning environment
- Created innovative core curriculum material from scratch, crafting standardized lessons without relying on pre-existing resources, to establish solid educational foundation
- Assessed staff progress and training efficacy, updating lesson plans to ensure content remains relevant
- Encouraged open communication and collaboration in meetings, discussing lesson implementation, and cultivating respectful workplace culture
- Foster interactive learning environment by facilitating individual and small group sessions, encouraging skill development, evaluating progress, and promoting supportive atmosphere.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Investigated and resolved issues affecting hospital operations and patient care.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Trained new hires to perform cross-training exercises with experienced worked.
- Conducted orientation sessions and organized on-the-job training for new hires.
Registered Nurse Charge/Case Manger
The Mentor Network
01.2011 - 08.2023
- Managed comprehensive care for 24 individuals at any given time with developmental disabilities, coordinating medical appointments, and addressing healthcare needs
- Led daily operations, assigning tasks to 30+ nurses and staff, creating adaptive schedules to meet patient care demands, and ensuring efficient resource allocation
- Optimized patient care quality by overseeing medication management, conducting client-centered nursing assessments, and administering emergency care as needed
- Contributed to growth of less experienced team members through mentorship and experiential learning opportunities to promote culture of continuous improvement
- Enhanced patient satisfaction and outcomes by 80% by employing strong communication skills, such as active listening, empathy, and compassion, to establish trust and rapport with patients.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
Education
Bachelor of Science in Nursing -
Grand Canyon University
Phoenix, AZ03.2023
Associate of Science in Nursing - Nursing
Carleen Health Institute
Fort Lauderdale, FL12.2019
Skills
- Training & Development; Strategies
- Nursing Informatics; Performance Improvement
- Resource Utilization; Data Analysis
- Teamwork & Collaboration
- Excellent Communication
- Case Management
- Psychiatric Nursing
- Geriatric Treatments
- Acute & Chronic Patient Care
- Microsoft Office Suite; EMR/EHR Systems
- Web-Based Applications
- Proprietary Company Software
- Health screening; Care Planning
- Chronic Disease Management
- Appointment Scheduling
- Nursing staff leadership
- Palliative care awareness; Clinical judgment
- Community advocate
- Disease prevention and intervention specialist
- Emergency Procedures; Relationship Building
- Treatment Planning
- Complex Problem-Solving; Disease specialization
- Compassion and Empathy
Certification
- Registered Nurse Certification - State of Florida
- BLS & CPR Certification - American Red Cross
- Nursing Assistant Certification - River Garden
- Mask fitting COVID Compliance Certification - Mentor Network/Sevita
Timeline
Registered Nurse-Staff Development Coordinator
Life Care
08.2023 - Current
Registered Nurse Charge/Case Manger
The Mentor Network
01.2011 - 08.2023
Bachelor of Science in Nursing -
Grand Canyon University
Associate of Science in Nursing - Nursing
Carleen Health Institute
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