Amy Moore
Houston,TX
Summary
Dedicated Flight Attendant with extensive experience at Spirit Airlines and ExpressJet Airlines, excelling in customer service and emergency response. Demonstrated adaptability and a strong work ethic, enhancing passenger satisfaction and safety. Fluent in Spanish, ensuring effective communication and service to a diverse clientele. Achieved increased customer loyalty through personalized care and professionalism.
Overview
22
22
years of professional experience
Work History
Flight Attendant
Spirit Airlines
05.2021 - Current
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Ensured safety and comfort of customers onboard aircraft.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
Flight Attendant
ExpressJet Airlines
06.2002 - 09.2020
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
Education
Bachelor Of Applied Arts - Sociology
Texas A&M University
Corpus Christi, TX1998
Skills
- Customer Service
- Strong Work Ethic
- First Aid
- Reliability and punctuality
- Fluent in Spanish
Timeline
Flight Attendant
Spirit Airlines
05.2021 - Current
Flight Attendant
ExpressJet Airlines
06.2002 - 09.2020
Bachelor Of Applied Arts - Sociology
Texas A&M University