Amy Moore
Hagerstown
Summary
Dynamic leader and customer service expert with a proven track record at AAA Club Alliance. Specializes in organizational leadership and itinerary planning, enhancing team productivity and client satisfaction. Demonstrated success in streamlining operations and fostering a positive work environment. Skilled in leveraging strong communication skills to resolve issues and maintain client loyalty.
Overview
29
29
years of professional experience
Work History
Retail Office Manager
AAA Club Alliance
Hagerstown, MD And Westminster, MD
04.2009 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Leveraged advanced CRM software tools to track leads, manage contacts, and maintain organized records of all interactions with prospective clients.
- Handled customer complaints promptly and professionally, resolving issues to maintain client satisfaction.
Retail Office Supervisor
AAA Mid Atlantic
Hagerstown, MD
04.2008 - Current
- Maintained a clean, organized, and professional office environment to support maximum productivity.
- Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Assisted call-in customers with questions and orders.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
Travel Agent
Travel Leaders
Hagerstown, MD
03.2000 - 04.2008
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
Corporate Travel Consultant
Carlson Wagonlit
Hagerstown, MD
06.1996 - 03.2000
- Utilized understanding of exchange or reissue ticketing entries to avoid debit memos arising from incorrect ticketing or incorrect application of [Type] rules and procedures.
- Managed complex international travel arrangements, ensuring smooth and seamless experiences for business travelers.
- Booked tickets for air, rail, and ground transportation.
- Applied fare rules equitably to effectively meet needs of diverse business clients.
- Maintained strict confidentiality of sensitive client information, ensuring trust and discretion in handling corporate travel arrangements.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently, fostering long-term client loyalty.
- Provided exemplary customer service to new and existing clients, resulting in lasting relationships and secure new travel assignments.
Education
No Degree - General Studies
Hagerstown Community College
HagerstownTravel Agent Certificate - Travel
Wilma Boyd School of Business And Travel
Pittsburgh, PAHigh School Diploma -
Smithsburg High School
Smithsburg, MDSkills
- Customer service
- Organizational leadership
- Itinerary planning
- Strong communication skills
GEM Awards
Received the GEM award by my peers and staff for leadership
Timeline
Retail Office Manager
AAA Club Alliance
04.2009 - Current
Retail Office Supervisor
AAA Mid Atlantic
04.2008 - Current
Travel Agent
Travel Leaders
03.2000 - 04.2008
Corporate Travel Consultant
Carlson Wagonlit
06.1996 - 03.2000
No Degree - General Studies
Hagerstown Community College
Travel Agent Certificate - Travel
Wilma Boyd School of Business And Travel
High School Diploma -
Smithsburg High School