Amy Moore
Jackson,MS
Summary
I am currently seeking an certified ophthalmic assisting (COA) position within the private practice sector. I have nearly 10 years of experience working as a COA with UMMC and more than 20 years of experience in working directly with the general public. I have excellent patient / bedside manor and act as patient advocate when needed. I love ophthalmology and working with patients and truly feel that this is my calling - it is my passion.
Overview
23
23
years of professional experience
Work History
Certified Ophthalmic Assistant
University Of MS Medical Center
Jackson, MS
10.2016 - Current
- Assisted ophthalmologists in performing diagnostic tests and procedures.
- Prepared patients for examinations by obtaining medical histories and conducting preliminary assessments.
- Educated patients on ocular health, treatment options, and post-operative care instructions.
- Maintained accurate patient records using electronic health record systems to ensure compliance and quality care.
- Facilitated effective communication between patients and medical staff, acting as a liaison when needed.
- Conducted visual field testing for early detection of glaucoma, enabling timely intervention and treatment.
- Streamlined workflow in a fast-paced environment, coordinating tasks with fellow team members for optimal productivity.
Optometrist Liaison and Referral Coordinator
Eye Associates, Hattiesburg Clinic
Hattiesburg, MS
06.2014 - 12.2015
- Implement a strategy to grow the practice patient base by working directly with major insurance carriers.
- Approach/ introduce/ sell the practice and and available services to more than twenty-five optometric providers at seventeen practices resulting in a dramatic increase in the number of clinical visits and procedures.
- Design and implement a structured system of post-surgical co-management care.
- Identify areas of potential growth by analyzing current patient demographics and developing marketing strategies to reach desired potential new patients.
- Provide fully analyzed reports to clinic manager on a weekly/ monthly basis.
Marketing and Business Development Manager
Family Medical Services, Inc.
Birmingham, AL
06.2013 - 05.2014
- Initiate and develop a corporate position; responsible for growing a corporation composed of three locally owned pharmacies: FMS Pharmacy - Bessemer, AL/ English Plaza Pharmacy - Jasper, AL/ and Montevallo Drug, Montevallo, AL.
- Create and develop a cohesive brand recognized throught each community.
- Design and publish interactive, educational website for each pharmacy location/ develop and maintain a social media pages.
- Analyze target audience for each pharmacy location
- Negotiate all media contracts for all advertising/ marketing.
- Implement a system of direct physician marketing.
- Track customer satisfaction and develop marketing strategies to retain current customers and encourage growth.
- Act as community and referring physician liaison; call on over thrity five physicians on a monthly basis to keep them updated on current pharmacy services.
Practice Development Director
Southern Eye Center LLC
Hattiesburg, MS
11.2007 - 04.2013
- Educate, promote, and sell the specialties and premium services.
- Manage the practice as a single cohesive team.
- Ensure that all employees recieve training and education to allow them to provide outstanding customer service.
- Handling disputes between employees as well as patient disputes.
- Training new employees in most aspects of their new position.
- Budget forecasting for clinic services and product sales.
- Monitor patient satisfaction and assist clinical and surgical directors in creating processes that ensre an excellent patient experiece and improve patient flow.
- Plan and coordinate all clinic activities on an internal level as well as keeping employees engaged in community service projects.
Certified Pharmacy Technician
Village Pharmacy
Hattiesburg, MS
05.2003 - 11.2007
- Managed medication dispensing and inventory control to ensure accurate prescription fulfillment.
- Assisted in training new pharmacy technicians on operational procedures and safety protocols.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Education
Bachelor of Science - Biology
University of Southern Mississippi
Hattiesburg, MS08-2007
Skills
- Ophthalmic terminology
- Surgical assisting
- Visual field testing
- Motivation and initiative
- Corneal topography
- Optical coherence tomography
- Refractive error measurement
- Instrument sterilization
- Color vision testing
- Autorefractor knowledge
- Tonometry proficiency
- Ophthalmic scribe
- Minor surgery assistance
Timeline
Certified Ophthalmic Assistant
University Of MS Medical Center
10.2016 - Current
Optometrist Liaison and Referral Coordinator
Eye Associates, Hattiesburg Clinic
06.2014 - 12.2015
Marketing and Business Development Manager
Family Medical Services, Inc.
06.2013 - 05.2014
Practice Development Director
Southern Eye Center LLC
11.2007 - 04.2013
Certified Pharmacy Technician
Village Pharmacy
05.2003 - 11.2007
Bachelor of Science - Biology
University of Southern Mississippi