Summary
Overview
Work History
Education
Skills
Education
Work History
Personal Information
Languages
Timeline
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Amy Morales

IA

Summary

Dynamic customer service professional with a strong work ethic and integrity, honed at Walmart and Pizza Hut. Proven ability to enhance customer satisfaction through effective communication and problem resolution. Skilled in cash handling and team collaboration, consistently fostering positive relationships that drive repeat business and loyalty.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

2026
2026
years of professional experience

Work History

Cashier

Walmart
- Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Addressed customer needs and made product recommendations to increase sales.

Server

Pizza Hut
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Manged pictures and decoration to promot our staff

Dance Teacher

Clarke Community Elementary School
03.2021 - 03.2025
  • Choreographed unique routines tailored to individual student abilities, enhancing each dancer''s strengths while improving areas of weakness.
  • Planned routines for recitals and performances.
  • Developed strong relationships with students, encouraging them to develop self-confidence through the art of dance.
  • Recognized and adapted to different learning styles to productively communicate and teach materials to all students.
  • Took pictures to advertise the performance
  • Made Flyers

Education

Criminology

Graceland

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Team collaboration
  • Customer service excellence
  • Mentoring

Education

true

Work History

2024, 2023, 2024

Personal Information

Languages

Spanish
Native or Bilingual

Timeline

Dance Teacher

Clarke Community Elementary School
03.2021 - 03.2025

Cashier

Walmart
- Current

Server

Pizza Hut

Criminology

Graceland

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Amy Morales