Dynamic customer service professional dedicated to enhancing client experiences through exceptional service delivery. Proven ability to resolve concerns efficiently while maintaining strong interpersonal relationships. Committed to elevating customer satisfaction and achieving positive results through effective communication and problem-solving skills.
Hi, I’m
Amy Mordis
East Saint Louis,IL
Summary
Overview
10
years of professional experience
5
Certifications
Work History
Church of All Faith WorshipEast Saint Louis, IL
Director of Affairs
07.2023 - Current
Job overview
- Managed crisis situations to minimize impact on operations and reputation.
- Cultivated relationships with stakeholders to secure support and funding for key initiatives.
- Represented the organization at industry events, conferences, and public meetings.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Cleenqueen Studios DescreteliteEast Saint Louis, IL
Owner
06.2018 - 01.2022
Job overview
- Analyzed industry trends to develop competitive strategies.
- Oversaw budgeting and financial management.
- Provided direction and guidance to employees.
- Developed policies and procedures for the organization.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Reviewed legal documents related to business operations.
- Maintained relationships with existing clients by providing superior customer service.
Pickers on WheelsFreeburg, IL
Human Resources Executive
06.2013 - 08.2017
Job overview
- Implemented strategies to promote diversity initiatives in the workplace.
- Managed employee relations issues such as grievances, performance management, disciplinary action, and terminations.
- Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
- Addressed harassment allegations, work complaints or other employee concerns.
Education
Rasmussen UniversityOcala, FL
Associate of Applied Science from Health And Wellness
10-2022
University Overview
- All Semesters - Dean's List
- Graduated magna cum laude
Indiana Wesleyan UniversityMarion, IN
Bachelor of Science from Healthcare
University Overview
- 4.0 GPA
- Healthcare Capstone, Capstone Project: 10 Page Essay
Skills
- Client Engagement
- Verbal and written communication
- Effective Conflict Management
- Legal Compliance Management
- Crisis Response Coordination
- Human resources management
- Proficient Time Management
- Regulatory compliance
- Stakeholder Relationship Management
- Guidance and Support
- Creative Problem Solving
Certification
AED/CPR Adult/Child/Infant 09/2024
BLS 01/2024
Bloodborne Pathogens 01/2024
PALS 01/2024
ACLS 04/3023
Timeline
Director of Affairs
Church of All Faith Worship
07.2023 - Current
Owner
Cleenqueen Studios Descretelite
06.2018 - 01.2022
Human Resources Executive
Pickers on Wheels
06.2013 - 08.2017
AED/CPR Adult/Child/Infant 09/2024
BLS 01/2024
Bloodborne Pathogens 01/2024
PALS 01/2024
ACLS 04/3023
Rasmussen University
Associate of Applied Science from Health And Wellness
Indiana Wesleyan University
Bachelor of Science from Healthcare
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