Amy Morris
Big River,CA
Summary
With extensive experience as a Payroll Manager at Mountain Satellite, I excel in payroll software expertise and problem-solving, ensuring compliance and accuracy for over 200 employees. At The Log Shack, I leveraged strong relationship-building skills to enhance customer satisfaction and operational efficiency. My proven track record in regulatory compliance and effective communication underpins my ability to deliver exceptional results.
Overview
8
8
years of professional experience
Work History
Payroll Manager
Mountain Satellite
Big Bear City, CA
01.1999 - 01.2005
- Responded to requests for information as company expert on payroll operations.
- Assisted with audits by preparing accounts and providing information.
- Coordinated preparation of external audit materials and external financial reporting.
- Entered corrected records into software and added additional adjustments as required.
- Coordinated child support deductions and distributed wage assignments.
- Supervised payroll team, providing guidance and support to ensure timely and accurate payroll execution.
- Implemented policies that ensured compliance with federal and state regulations concerning taxation of wages.
- Processed requests from employees related to direct deposit enrollment or address changes.
- Calculated and processed payroll for over 200 employees on a bi-weekly basis.
- Monitored legislative and regulatory changes affecting payroll, ensuring ongoing compliance.
- Performed quality checks on final payrolls prior to their transmission or distribution.
- Ensured compliance with garnishment orders and other legal requirements affecting employee pay.
- Implemented payroll reconciliation tools to improve report accuracy.
- Advised management on best practices for managing employee wages and salaries.
- Enforced payroll-related policies, procedures, and regulations to adhere to changing company and governmental standards.
- Managed payroll for temporary, hourly and salaried employees.
- Developed processes for streamlining the workflow associated with payroll operations.
- Onboarded new employees in time reporting and payroll systems.
- Processed employee rehires, transfers, terminations and withholdings.
- Managed comprehensive payroll processing for large employee base, ensuring accuracy and compliance with federal and state laws.
- Developed and enforced payroll policies and procedures to ensure consistent and fair employee compensation.
- Resolved complex payroll issues, serving as the primary point of contact for employee inquiries and concerns.
Owner /Manufacturing Operator
The Log Shack
Big Bear Lake, CA
01.1997 - 01.2005
- Delivered excellent customer service to clients and fellow employees.
- Negotiated contracts with clients for products or services rendered by the company.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Formed and sustained strategic relationships with clients.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Organized merchandise displays according to seasonal promotions or special events.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Implemented quality assurance processes to ensure product excellence.
Education
General
Fontana Christian
Fontana, CA06-1988
Skills
- Reporting
- Data review
- Submitting tax payments
- Bi-weekly payroll management
- Check processing
- Resolving discrepancies
- Strength in research
- Resolving payroll problems
- Recordkeeping skills
- Payroll software expertise
- Payroll policies development
- Due diligence
- Payroll system implementation
- Regulatory compliance
- Calculating deductions
- Data entry
Timeline
Payroll Manager
Mountain Satellite
01.1999 - 01.2005
Owner /Manufacturing Operator
The Log Shack
01.1997 - 01.2005
General
Fontana Christian