Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Receptionist

Amy Morrison

Findlay ,Illinois

Summary

Dynamic professional with a strong work ethic and cash handling proficiency, previously at ShelbyvilleCommunityMedicalcenter, where I enhanced customer satisfaction and resolved issues promptly. Known for effective communication and teamwork, I consistently contributed to a safe and enjoyable office environment, improving guest experiences and operational efficiency.

Overview

2026
2026
years of professional experience

Work History

Gaming Attendant

Wilmas
  • Performed cash handling duties, provided change and balanced money at end of shift.
  • Reported concerns, broken machines, and out-of-order games to supervisor.
  • Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.
  • Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
  • Upheld strict compliance with all gaming laws, regulations, and company policies to maintain a professional and ethical gaming environment.
  • Assisted customers with game rules and instructions, promoting an enjoyable gaming experience for all patrons.
  • Managed cash transactions efficiently, maintaining accurate accounting records and preventing discrepancies or losses.
  • Responded promptly to machine malfunctions, minimizing downtime and maximizing gameplay opportunities for customers.
  • Collaborated with security personnel to maintain a safe and secure environment for guests and staff members.
  • Delivered excellent customer service by addressing player inquiries and resolving issues in a timely manner.
  • Contributed to increased revenue by effectively managing slot machines and ensuring optimal performance.
  • Informed manager of duty of significant concerns, broken machines, out-of-order games and problems.
  • Facilitated effective communication among team members through regular meetings, training sessions, and open dialogue channels.
  • Ensured prompt resolution of technical issues by coordinating efforts between guests, technicians, and management staff.
  • Stayed up-to-date with industry trends and advancements, incorporating relevant knowledge into daily interactions with patrons.
  • Conducted thorough inspections of gaming areas to ensure adherence to cleanliness standards and regulatory guidelines.
  • Provided attentive support during high-traffic periods, ensuring seamless gameplay experiences for all customers involved.
  • Improved overall guest satisfaction by offering personalized assistance during their visits to the gaming floor.

Receptionist

Shelbyville Community Medical Center
10.2022 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Reduced waiting times for visitors by implementing more efficient check-in process.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
  • Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
  • Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

English/communication Teacher

Auburn High School
08.2005 - 05.2018
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
  • Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
  • Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
  • Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
  • Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
  • Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
  • Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
  • Led professional development workshops for peers on effective classroom management techniques.
  • Conducted ongoing professional development in educational technology, keeping teaching approach current and effective.
  • Fostered positive learning environment that encouraged student curiosity and critical thinking.
  • Developed and executed formative and summative assessments to monitor student progress, adjusting teaching strategies accordingly.
  • Increased parental involvement in students' education by organizing regular communication and events.

English/communication Teacher

Pana High School
08.1999 - 05.2005
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
  • Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
  • Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
  • Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
  • Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
  • Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
  • Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
  • Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.
  • Organized and led educational field trips that complemented classroom learning, broadening students' real-world understanding.
  • Spearheaded mentorship program for at-risk students, contributing to improved academic and behavioral outcomes.
  • Led professional development workshops for peers on effective classroom management techniques.
  • Conducted ongoing professional development in educational technology, keeping teaching approach current and effective.
  • Fostered positive learning environment that encouraged student curiosity and critical thinking.
  • Utilized data-driven instruction to tailor lessons for improved academic performance.
  • Coordinated with language specialists to support English Language Learners, fostering more inclusive classroom.
  • Designed and implemented differentiated instruction strategy to meet diverse learning needs, enhancing educational outcomes.
  • Implemented classroom management plan that reduced disruptions, creating more conducive learning environment.
  • Enhanced students' critical thinking and problem-solving skills through project-based learning.
  • Promoted digital literacy by integrating technology into curriculum.
  • Improved student engagement by incorporating interactive learning technologies into lesson plans.
  • Increased parental involvement in students' education by organizing regular communication and events.

Education

Bachelor Of Applied Arts And Science - Speech Communications/English/teacher Education

Illinois State University
Normal, IL
05.1999

Skills

  • Strong work ethic
  • Quick decision making
  • Age verification
  • Cash handling proficiency
  • Patience and empathy
  • Gaming machine maintenance
  • Cash handling
  • Customer service
  • Time management
  • Ticket collection
  • Customer assistance
  • POS systems
  • Conflict management
  • Decision-making
  • Flexible schedule
  • Issue resolution
  • Interpersonal communication
  • Policy compliance
  • Data entry
  • Bank deposits
  • Scheduling software
  • Clerical support
  • Positive attitude
  • Teamwork
  • Problem-solving
  • Attention to detail
  • Multitasking
  • Reliability
  • Excellent communication
  • Organizational skills
  • Effective communication
  • Adaptability and flexibility
  • Task prioritization
  • Interpersonal skills
  • Conflict resolution
  • Professionalism
  • Written communication

Accomplishments

  • Achieved Result by completing Task with accuracy and efficiency.
  • Documented and resolved Issue which led to Results.

Timeline

Receptionist

Shelbyville Community Medical Center
10.2022 - Current

English/communication Teacher

Auburn High School
08.2005 - 05.2018

English/communication Teacher

Pana High School
08.1999 - 05.2005

Gaming Attendant

Wilmas

Bachelor Of Applied Arts And Science - Speech Communications/English/teacher Education

Illinois State University

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Amy Morrison