Summary
Overview
Work History
Skills
Accomplishments
Timeline
Generic

Amy Mortensen

Omaha,NE

Summary

Effective with more than 30 year's experience supporting personnel in busy, office environments. A pleasant individual with terrific registration, customer service, secretarial, scheduling, project tracking and issue resolution talents. A knowledgeable employee considered a valuable asset to any company.

Overview

30
30
years of professional experience

Work History

Scheduling Coordinator

CommonSpirit Health
06.2024 - Current
  • Coordinated scheduling for clinical staff of more than 20 physicians, optimizing shift coverage at 8 different locations.
  • Managed appointment bookings using Epic software, ensuring accurate patient flow and reducing wait times.
  • Collaborated with department heads to streamline scheduling processes, enhancing operational efficiency.
  • Implemented a digital tracking system for shift changes, improving communication among staff and departments.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Generated reports and tracked data to monitor operational priorities and scheduling.
  • Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
  • Managed multi-provider calendars, ensuring efficient resource allocation and minimizing scheduling conflicts.
  • Managing phone volume with efficient and professional customer service skills.

Scheduling Specialist

CommonSpirit Health
05.2020 - 06.2024
  • Developed and maintained scheduling systems to optimize resource allocation.
  • Coordinated with cross-functional teams of 6 physicians to ensure accurate fulfillment of schedules.
  • Analyzed scheduling conflicts and implemented solutions to enhance workflow efficiency.
  • Trained staff on scheduling software and best practices for effective time management.
  • Managed up to 80 incoming calls per day.

Patient Registration Supervisor

CommonSpirit Health
05.2018 - 05.2020
  • Supervised patient registration processes, ensuring compliance with healthcare regulations and standards.
  • Implemented training programs for new staff, enhancing efficiency and service quality.
  • Streamlined patient intake procedures, improving accuracy of demographic data collection with excellent customer service skills.
  • Coordinated with clinical teams to resolve registration issues and enhance patient experience.
  • Enhanced patient experience by streamlining the registration process and reducing wait times.
  • Facilitated cross-departmental communication with more than 5 separate departments to ensure seamless coordination during high-volume periods or emergencies.
  • Resolved complex patient registration issues promptly and professionally, maintaining positive relationships with patients and their families.
  • Mentored a staff of more than 20 employees, fostering professional growth and development within the department.

Patient Registration Representative

CommonSpirit Health
10.2011 - 05.2018
  • Managed patient registration process, ensuring accuracy and timeliness of data entry.
  • Facilitated communication between patients and healthcare providers to enhance patient satisfaction.
  • Streamlined registration workflows, reducing wait times for patients during peak hours.
  • Collaborated with medical teams to resolve patient inquiries and ensure comprehensive care coordination.
  • Conducted quality checks on patient data to maintain compliance with regulatory standards.
  • Verified insurance coverage to confirm patient coverage for necessary medical services.
  • Gathered demographic and insurance information to register patients for medical appointments.
  • Imaged and scanned patient and registration documentation into electronic patient records.
  • Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
  • Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.

Billing Specialist

American Ambulance Service Inc.
09.2005 - 11.2011
  • Processed and verified billing information for accuracy and compliance with healthcare regulations.
  • Managed payment collections and addressed discrepancies to ensure timely revenue flow.
  • Collaborated with insurance companies to resolve claims issues, enhancing reimbursement rates.
  • Implemented process improvements that reduced billing cycle time, increasing operational efficiency.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Enhanced customer satisfaction with timely and accurate invoice generation.
  • Strengthened client relationships through effective communication regarding billing issues and concerns.
  • Worked with management with Human Resources projects.

Unit Secretary

Faith Regional Health Services
10.1995 - 02.1998
  • Maintained accurate patient records using electronic health record systems.
  • Facilitated effective communication between healthcare providers, patients, and families.
  • Streamlined office operations, improving workflow efficiency and reducing wait times.
  • Implemented quality control measures to enhance accuracy in data entry tasks.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.

Skills

  • Problem-solving
  • Strong work ethic
  • Data entry
  • Verbal and written communication
  • Attention to detail
  • Critical thinking
  • Scheduling proficiency
  • Customer relationship management
  • Office administration
  • Telephone etiquette
  • Administrative duties
  • Customer service and support

Accomplishments

Also, experienced in

Human Resources

Accounts Payable and Receivable

Ambulance Dispatch

Supervised team of over 20 employees in 4 departments and 2 clinics



Timeline

Scheduling Coordinator

CommonSpirit Health
06.2024 - Current

Scheduling Specialist

CommonSpirit Health
05.2020 - 06.2024

Patient Registration Supervisor

CommonSpirit Health
05.2018 - 05.2020

Patient Registration Representative

CommonSpirit Health
10.2011 - 05.2018

Billing Specialist

American Ambulance Service Inc.
09.2005 - 11.2011

Unit Secretary

Faith Regional Health Services
10.1995 - 02.1998

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