Hi, I’m
Amy Mortland
Simpsonville,South Carolina
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
21
years of professional experience
1
Certification
Work History
Spectrum Communications
Inbound Sales Representative
06.2016 - 12.2025
Job overview
- Developed and maintained working knowledge of products and services to deliver timely, accurate information.
- Supported sales department in handling new subscriber orders, account inquiries and assigned tasks.
- Utilized automated systems to log and retrieve information.
- Worked with multiple means of communication within fast-paced environment.
- Documented details of calls and customer interactions.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Data entry and accepting billing payments by various forms are also performed.
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Exceeded productivity targets and sales goals by [Number]%.
Cabela's
Inventory Management
08.2014 - 07.2016
Job overview
- Account for missing product and verify inventory, rack verifications, MIA scanning, stocking, receiving, customer rushes, cycle counting, computer data entry, merchandising, and unloading trucks.
- Performed duties in all departments of the store including a year on the sales floor.
- Cross trained to perform multiple duties.
- Skills Used include use of an RF gun, computer software to input data, pallet Jack operation, switchboard operation, and all office machines.
Bonus Building Care
Franchise Owner
12.2009 - 08.2015
Job overview
- Ran business effectively to consistently achieve at least [Number]% of goal each year.
- Managed day-to-day business operations.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
- Handled equipment, chemicals, and materials properly and with caution.
- Organized and used industrial cleaning products following strict safety procedures.
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
The Christmas Tree Shops
Retail Sales Associate
08.2013 - 08.2014
Job overview
- Customer service, cleaning, stocking, shipping and receiving, planograms, down stocking, and ordering.
- Management training in the event a position opens.
- Skills Used Customer service, planning, ordering, shipping and receiving.
Drury Inn
Night Auditor
07.2011 - 08.2013
Job overview
- Switchboard operation, cash handling, guest services, reservations, audit procedures, cooking, serving, bartending, and breakfast prep.
- Skills Used Data entry, customer service, operation of all office equipment.
Evergreen Innovations Group, LLC
Administrative Assistant
01.2007 - 08.2008
Job overview
- Utilized customer service and communication skills.
- Created work orders and produced bills for customers.
- Conducted payroll, banking deposits, and posted customer payments.
- Ordered supplies for both the office and warehouse.
- Operated all office machinery including fax, copier, credit card machine, and multi-line phone system.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Mainstay Suites
Night Auditor
12.2004 - 08.2005
Job overview
- Prepared all night audit reports.
- Provided excellent customer service and communication skills.
- Collection of payments in various form.
- Operated office equipment including fax, copier, switchboard, key card and credit card machines.
Education
James F. Byrnes High SchoolSpartanburg, SC
High School Diploma
04-1998
Greenville Technical CollegeGreenville, South Carolina, SC
Certificate from Medical Billing And Coding
03-2009
Skills
- Inbound sales
- High-volume call centers
- Data entry skills
- Performance metrics
- Call management software
- Closing skills
- Payment posting
- Product knowledge
- Goal oriented
Certification
Driver's License
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Inbound Sales Representative
Spectrum Communications
06.2016 - 12.2025
Inventory Management
Cabela's
08.2014 - 07.2016
Retail Sales Associate
The Christmas Tree Shops
08.2013 - 08.2014
Night Auditor
Drury Inn
07.2011 - 08.2013
Franchise Owner
Bonus Building Care
12.2009 - 08.2015
Administrative Assistant
Evergreen Innovations Group, LLC
01.2007 - 08.2008
Night Auditor
Mainstay Suites
12.2004 - 08.2005
James F. Byrnes High School
High School Diploma
Greenville Technical College
Certificate from Medical Billing And Coding