Amy Moscoso
Silver Spring
Summary
Education professional with strong commitment to facilitating student growth and academic success. Proven ability to maintain classroom order while delivering comprehensive lesson plans. Valued for collaborative approach and reliability, adapting seamlessly to ever-changing classroom dynamics.
Overview
12
12
years of professional experience
Work History
Substitute Teacher, K-12
Montgomery County Public Schools
Rockville, MD
03.2025 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Sales Representative
L.L. Bean
Rockville, MD
10.2023 - 02.2024
- Developed strong product knowledge to assist customers in selecting appropriate outdoor gear.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Maintained organized sales floor to enhance customer shopping experience and product accessibility.
Retail Sales Associate
T-Mobile
Landover, MD
02.2020 - 10.2023
- Delivered exceptional customer service, resolving inquiries and enhancing overall satisfaction.
- Demonstrated product knowledge, effectively educating customers on device features and plans.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Tutor
Private Residence
Laurel, Maryland
01.2014 - 08.2020
- Helped students prepare for tests and exams by providing guidance, motivation, and encouragement.
- Developed personalized lesson plans to enhance student understanding and engagement.
- Reviewed materials assigned by students' teachers to aid students in successfully completing homework.
Customer Service Sales Representative
Home Depot
Silver Spring, MD
01.2015 - 01.2020
- Provided exceptional customer service, resolving client issues efficiently and effectively.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Improved resolution time with effective problem-solving for customer complaints.
Education
High School Diploma -
Wheaton High School
Silver Spring, MD05-2014
Bachelor of Arts - Psychology
Trinity Washington University
Washington, DC05-2025
Master of Arts - School Counselor
Trinity Washington University
Washington, DC12-2028
Skills
- Collaboration
- Leadership
- Communication
- Systems Understanding
- Multitasking
- Student engagement
- Special needs support
- Multi-subject instruction
- Positive reinforcement
Languages
Spanish
Native or Bilingual
Timeline
Substitute Teacher, K-12
Montgomery County Public Schools
03.2025 - Current
Sales Representative
L.L. Bean
10.2023 - 02.2024
Retail Sales Associate
T-Mobile
02.2020 - 10.2023
Customer Service Sales Representative
Home Depot
01.2015 - 01.2020
Tutor
Private Residence
01.2014 - 08.2020
High School Diploma -
Wheaton High School
Bachelor of Arts - Psychology
Trinity Washington University
Master of Arts - School Counselor
Trinity Washington University