Amy Mossow
Saint Regis Falls,NY
Summary
Small business owner with a proven track record at Amy Mossow Photography, excelling in marketing strategy development and customer relationship management. Enhanced studio productivity through workflow optimization and team training, establishing a loyal client base. Recognized for exceptional service quality and effective scheduling, driving business growth and client satisfaction.
Driven Small Business Owner with excellent business acumen, creativity and leadership skills. Offers advanced experience in developing marketing strategies, identifying business opportunities, and generating sales in this industry and has the willingness and compassion to learn in any field, loves new experiences and interactions with new people and places.
Overview
23
23
years of professional experience
Work History
Small Business Owner
Amy Mossow Photography
06.2011 - Current
- Managed daily operations, overseeing scheduling and client communications to enhance service delivery.
- Developed marketing strategies to increase brand visibility and attract new clients.
- Implemented efficient workflow processes, improving overall studio productivity and client satisfaction.
- Coordinated photography sessions, ensuring all equipment and logistics met client expectations.
- Trained and mentored junior photographers, fostering skill development and teamwork within the studio.
- Analyzed market trends to adjust services offered, maintaining competitiveness in the local market.
- Established strong relationships with vendors for supplies, enhancing quality of services provided to clients.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Conducted market analysis to identify trends and adjust business strategies accordingly.
- Analyzed market trends to identify new business opportunities and areas for expansion.
Rural Mail Carrier Associate
United States Postal Service, USPS
06.2008 - 12.2015
- Delivered mail and packages efficiently across designated rural routes.
- Ensured timely and accurate distribution of postal services to residents.
- Maintained up-to-date knowledge of delivery schedules and postal regulations.
- Operated various postal equipment and systems for sorting and delivering mail.
- Provided exceptional customer service through effective communication with residents.
- Resolved customer inquiries and concerns to enhance overall satisfaction levels.
- Expedited package delivery during peak seasons, adapting to increased workload without sacrificing quality or speed of service.
- Maintained detailed records of all delivered items, ensuring accurate reporting and tracking capabilities for the post office.
- Kept inventories of stamps and other supplies and re-stocked as necessary to prepare for customer needs.
- Signed and received mail with signature requirements upon delivery and loading.
- Continuously sought opportunities for self-improvement by attending training sessions, workshops, and industry conferences to stay updated on best practices in postal service delivery.
- Increased customer trust by maintaining confidentiality of all delivered mail items, safeguarding sensitive information.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
Sales Associate
P & C Foods
08.2002 - 04.2010
- Assisted customers with product selection, enhancing overall shopping experience.
- Managed inventory levels, ensuring availability of popular items and reducing stock discrepancies.
- Trained new associates on sales techniques and customer service protocols, fostering team cohesion.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Associate of Science - Criminal Justice
University of Phoenix
Tempe, AZ01-2010
High School Diploma -
Colton Pierrepont Central School
Colton, NY06-2002
Skills
- Business management
- Customer relationship management
- Marketing strategy development
- Workflow optimization
- Team training and mentoring
- Small business operations
- Planning and execution
- Vision implementation
- Teamwork and collaboration
- Scheduling
Timeline
Small Business Owner
Amy Mossow Photography
06.2011 - Current
Rural Mail Carrier Associate
United States Postal Service, USPS
06.2008 - 12.2015
Sales Associate
P & C Foods
08.2002 - 04.2010
Associate of Science - Criminal Justice
University of Phoenix
High School Diploma -
Colton Pierrepont Central School